Mike Boyar discovers an unpaid $32 bill on his American Express card more than a year after he cancels his account. By then, a collection agency is involved and creates chaos. Is there a way to undo the damage?
Verizon has sent a collection agency after Christopher Clauson after he cancels his phone service. Is there any way to get them off his back?
Kalevi Ruuska contacted me with an urgent problem recently. One of his friends was being asked to pay an odd cancellation fee by Air Berlin, and would not take “no” for an answer. The airline had hired a collection agency to pursue its claim.
His story underscores a fact few of us here in the United States seem to understand: No matter how bad airline fees are here, they’re worse in Europe.
It also suggests that when it comes to surcharges and ancillary fees, there’s a lot of room for growth. I almost hesitate to write about this case, because it might give some of the more fee-happy airlines here in the States ideas for making more money.