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COLLECTION AGENCY

George Cleveland cancels DirecTV, but it hits him with a $40 fee 10 months later. Can a company charge you for a fee it never mentioned?

DirecTV charged me a $40 fee almost a year after I canceled — what can I do?

November 24, 2025November 7, 2025 by Christopher Elliott

George Cleveland cancels DirecTV, but it hits him with a $40 fee 10 months later. Can a company charge you for a fee it never mentioned?

Categories Problem Solved
When Michael Rose returns his AT&T phone, he expects the billing to stop. But it doesn't. Can he make the charges end?

This AT&T phone never worked. Why are they sending me to a collection agency?

May 31, 2024October 4, 2022 by Christopher Elliott

… Read more

Categories Problem Solved

American Express freaks out about unpaid $32 bill

February 1, 2024June 1, 2017 by Christopher Elliott

Mike Boyar discovers an unpaid $32 bill on his American Express card more than a year after he cancels his account. By then, a collection agency is involved and creates chaos. Is there a way to undo the damage?

Categories Problem Solved
Facing billing disputes with Verizon: Unfulfilled promises, excessive charges, and harassment from collections agency.

An early termination fee — and now, a collection agency

January 22, 2024September 26, 2012 by Christopher Elliott

Verizon has sent a collection agency after Christopher Clauson after he cancels his phone service. Is there any way to get them off his back?

Categories Commentary
Kalevi Ruuska contacted me with an urgent problem recently. One of his friends was being asked to pay an odd cancelation fee.

Airline declines credit card, then hires collection agency to extract $510 “cancellation” fee

January 19, 2024September 1, 2010 by Christopher Elliott

Kalevi Ruuska contacted me with an urgent problem recently. One of his friends was being asked to pay an odd cancellation fee by Air Berlin, and would not take “no” for an answer. The airline had hired a collection agency to pursue its claim.

Categories Commentary

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