Invitation Homes wants Kevin Shaw to pay $3,600 for breaking the lease on his apartment, even though it told him he could do it. Now, a year and a half later, it’s sending his case to a collection agency. Can this late bill be fixed? “Can Invitation Homes charge him $3,600 for breaking the lease?”
Mike Boyar discovers an unpaid $32 bill on his American Express card more than a year after he cancels his account. By then, a collection agency is involved and creates chaos. Is there a way to undo the damage? “American Express freaks out about unpaid $32 bill”
When Borga Dorter’s $472 airfare on Etihad is canceled because of an error, the refund never shows up on his credit card. A chargeback complicates things. Can our advocates help? “I have no idea what is going on and why I’m being asked to pay for a ticket that’s already been refunded”
Question: I am having problems with Verizon Wireless and I hope you can help me. A few months ago, I heard about a way to get out of my contract without paying an early termination fee. Verizon was changing the terms of its contract by increasing a regulatory fee, and we had 60 days to opt out.
“An early termination fee — and now, a collection agency”
Ah, the perils of being your own travel agent.
Polly Pedersen knows about them all too well after she tried to book airline tickets from Philadelphia to Detroit on Orbitz.
“A screen came up saying ‘technical difficulties,'” she says. “So I thought, “OK, they’re having problems with their site. I’ll book elsewhere.'”
For future reference, it’s not OK to book elsewhere when you get an error message as you’re buying an airline ticket. You have to make sure the reservation didn’t get made. Otherwise you could end up with two tickets for the same flight.
“Is this enough compensation? Orbitz calls off its collection agency, but …”