I canceled my Club Med vacation, but my claim was denied

I’d like to help Jack and Sue Guenza. A late spring storm interrupted their Mexican vacation, and they assumed their travel insurance would cover them. But, of course it didn’t, which is why they’re here now, asking the E-Team to do its thing. Read more “I canceled my Club Med vacation, but my claim was denied”

It may be a scam if …

Kathy Wymore wants to know if she’s being scammed. Read more “It may be a scam if …”

Is Saver Express a travel club scam?

Depending on your perspective, this is either a story about a really annoying customer, or a business that’s scamming consumers. Let’s hear both sides before deciding.
Read more “Is Saver Express a travel club scam?”

Seriously, how careful do consumers have to be?

Bryan Perilman shoulda known better.

He and his wife were flying from Fort Lauderdale to New York this summer on Spirit Airlines, but the their flight was canceled because of mechanical problems. When a representative offered to fly the couple on Delta Air Lines if they accepted a voucher, he should have known to ask: Is there a catch?

“A Spirit representative offered us two free round trips each,” says Perilman. “More than fair, we thought.”

But they thought wrong.
Read more “Seriously, how careful do consumers have to be?”

Maybe Anthony Weiner needs this woman’s phone number

Yuganov Konstantin/Shutterstock
Yuganov Konstantin/Shutterstock
No American airline thinks of its customers in quite the same way Spirit Airlines does. And the feeling is mutual, as far as many of its passengers are concerned.

If you have any doubts, look no further than last week’s tasteless Anthony Weiner promotion. Seriously, folks. You can’t make this stuff up.

Or, for a more G-Rated discussion, consider what happened to Catherine Migliano when she tried to cancel her $9 Fare Club membership recently. The carrier’s corporate intransigence may have opened the entire airline industry to millions of dollars in damage claims.

Spirit’s “club” offers access to lower fares and discounts, but it is also — and this is clearly disclosed on the airline’s site — a self-renewing membership. It’s a never-ending source of complaints, for a variety of reasons.
Read more “Maybe Anthony Weiner needs this woman’s phone number”