I canceled my Club Med vacation, but my claim was denied

I’d like to help Jack and Sue Guenza. A late spring storm interrupted their Mexican vacation, and they assumed their travel insurance would cover them. But, of course it didn’t, which is why they’re here now, asking the E-Team to do its thing. Read more “I canceled my Club Med vacation, but my claim was denied”

It may be a scam if …

Kathy Wymore wants to know if she’s being scammed. Read more “It may be a scam if …”

Hey United Airlines, is this what you mean by an ‘exclusive’ club experience?

One of the smartest, or luckiest, travelers I know bought a Pan Am Clipper Club lounge lifetime pass for himself and his spouse in the 1980s. The cost? About $1,000 total.

At the time, an annual fee for Pan Am and other clubs was less than $100, with a nominal, if any, fee for spouses. Read more “Hey United Airlines, is this what you mean by an ‘exclusive’ club experience?”

Is Saver Express a travel club scam?

Depending on your perspective, this is either a story about a really annoying customer, or a business that’s scamming consumers. Let’s hear both sides before deciding.
Read more “Is Saver Express a travel club scam?”

Seriously, how careful do consumers have to be?

/Ollyy/Shutterstock
Ollyy/Shutterstock
Bryan Perilman shoulda known better.

He and his wife were flying from Fort Lauderdale to New York this summer on Spirit Airlines, but the their flight was canceled because of mechanical problems. When a representative offered to fly the couple on Delta Air Lines if they accepted a voucher, he should have known to ask: Is there a catch?

“A Spirit representative offered us two free round trips each,” says Perilman. “More than fair, we thought.”

But they thought wrong.
Read more “Seriously, how careful do consumers have to be?”