Marcy Schackne is mad.
She recently waited 2½ hours at LAX just to talk to a car rental agent. After completing her paperwork, she inspected three vehicles that were “beyond dirty” before finding one suitable to drive
Gary Mullen-Schultz thought he was getting a reliable rental when he picked up a vehicle from Avis in Sacramento. Instead, he got something else — a vehicle that reeked of marijuana. Now Avis wants him to pay $250 to get rid of the smell. Can it do that?
Sharmistha Das says she didn’t trash her Lyft. But her driver claims she dragged her bicycle helmet along the side of his door, leaving several long scuff marks.
Lyft surprises So Do with an $80 charge after a recent ride. The driver claims she damaged the car. But she says it wasn’t her. How does she prove her innocence?
