Randall Lee returns a rental car to Avis after a 7-hour rental during which he only drove 57 miles — only to receive a $450 cleaning fee a week later for a “heavy smoke smell.” But hang on. Neither Lee nor his wife smoke. Can he get a refund?
If you think your next trip will be smoke-free, think again. The travel industry has abandoned its smoke-free promises — mostly.
When Joseph Hall returns his car to Budget, it drops a $450 cleaning fee on him. Does he have to pay all of it?
What’s this $450 cleaning fee on Irina Safonov’s Budget Car Rental bill? Sure, she rented a Chrysler Voyager in Detroit recently. And yes, she returned it with “a little” sand on the floor mats.
When William Houck returns his rental car to LAX, Budget tries to charge him a fee for refueling and cleaning. But he brought the car back with a full gas tank, and it was clean. How can he fight these charges?
When Terry Flores checks into her VRBO rental, she’s greeted by overflowing garbage and dead chickens. After cleaning up the mess, is she entitled to some kind of refund?
