My son got sick in the hotel room. Now the manager wants me to pay for a new carpet!

During her recent visit to a Sheraton in New Hampshire, Anna Eardley’s son got sick in the hotel room. All over the room. After spending the rest of the night cleaning up the mess, she left a hefty tip and drove home at dawn. So why did she later receive an angry call from the manager telling her that she must pay for extensive damage in the room — including all new carpet?  Read more “My son got sick in the hotel room. Now the manager wants me to pay for a new carpet!”

The truth in this bedbugs case will blow your mind

Sherrie Peters’ bedbugs case makes me uncomfortable, and not just because it involves bedbugs. Read more “The truth in this bedbugs case will blow your mind”

Dead chickens and overflowing trash greet guest at dirty VRBO rental

When Terry Flores checks into her vacation home, she’s greeted by overflowing garbage and dead chickens. After cleaning up the dirty VRBO rental, is she entitled to some kind of refund?

Read more “Dead chickens and overflowing trash greet guest at dirty VRBO rental”

I didn’t smoke in my room. Why is Hilton charging me a $250 cleaning fee?

To celebrate their 11th wedding anniversary, Armen and Anna Balyan checked into the Hilton Garden Inn in Calabasas, Calif. When they checked out, they were surprised by an unwanted gift from the hotel: a $250 cleaning fee for allegedly smoking in their hotel room. Balyan says they didn’t do it. Read more “I didn’t smoke in my room. Why is Hilton charging me a $250 cleaning fee?”