Why won’t Swiss International Air Lines compensate me for my lost luggage?
When Swiss loses Mark Bromley’s luggage on a flight from Zurich to Geneva, he files a claim for compensation. He never hears back. Does he deserve anything?
CLAIM
Why won’t Jiffy Lube pay for my engine repair? Isn’t it responsible?
After getting an oil change at Jiffy Lube, the engine on Ian Culhane’s Subaru stops working. The likely culprit is a botched oil change, he says. Why won’t Jiffy repair his car?
My American Tourister luggage is defective. How do I get it fixed?
One of John Edmunds’ new American Tourister bags is defective. Does he have to ship it to Texas at his expense, or can he get an exchange?
Amazon didn’t receive my return package. What should I do?
If you return a product to Amazon, but it says the package never arrived, what can you do?