When Monique Tubb’s adult daughter was injured while vacationing in Colorado, she canceled the rest of her trip and flew home immediately. Tubb was confident that her UnitedPlus Explorer card’s complimentary trip insurance would cover all the additional expenses. It didn’t. And now she wants to know why her full claim was not paid.
After Talor Min’s husband dies during a trip to Malaysia, she files a claim with her travel insurance companies for the repatriation of his remains. One year later, she’s still trying to get her money back.
When Austrian Airlines cancels Mary Kopacz’s flight from Vienna to Frankfurt — and she and her husband miss their connection to Denver — she asks us the enduring question: Did the airline do everything it could?
“Please be careful when opening the overhead bins, as items may have shifted during flight.” If you’re a frequent traveler like me, you’ve heard that phrase so many times that you could give the instructions yourself.
But what happens when a flight attendant fails to heed that warning? Sin Nga Ho found out on a recent flight, and she asked us to help her get compensation for her injuries.
When Michael Miller’s 100-year-old pool table is damaged during a move, he’s assured that insurance will cover the repairs. But now it won’t. Was he misinformed?
When Brianna Ryan received notice that her American Airlines flight was delayed, she worried that she wouldn’t have time to make a connecting flight. According to Ryan, an American customer service agent promised that if she booked a new flight on another airline, American Airlines would pay for it. But when she sought reimbursement for her new airfare, American denied her request.
When Joe Golding and his wife flew from Chicago to Ireland on Aer Lingus to celebrate their 50th wedding anniversary, the airline lost their luggage on the way. The couple spent three days traveling without their luggage before it was found and delivered to them. Golding subsequently filed a lost luggage claim, but three months later it still had not been processed. Can our advocates help him get reimbursed?
Pamela Mazerski didn’t wait to call her travel insurance company until she had to file a claim.
Ethelynne Bates-Huffman had to cancel her trip to Norway, booked through Vantage Travel, for one of the most terrible of reasons: the sudden death of her husband. But her desperate plea to Vantage Travel for a refund of their trip fares did not result in compassionate treatment.
AXA Assistance USA promises John Schwegel that it will cover the cost of a ticket home after his flight is delayed. But then it doesn’t. How do you persuade AXA to change its mind?
Ningfen Chang buys an airline ticket to China. But, when she arrives at the airport, the airline tells her she doesn’t have a ticket .She has to buy a new ticket. Can we help her get a refund for the cost of the second ticket?
Ilene Kahn files a claim with WOW Airlines for a delayed flight. The airline issues a claim number, but doesn’t process it. Can we help Kahn?
If Chris Sigmund could flop on his Living Spaces couch in frustration, he’d do that. But the couch has been coming apart ever since he received it, and Living Spaces won’t offer him a resolution he’s willing to accept.
John Heath’s package tour to see a Ravens game in London is foiled by a terrorist attack and a family illness. Can his trip be saved?
When Andre Yavetsky tried to fly from Chicago to Madrid on American Airlines, his flight was diverted to JFK, and he unexpectedly spent three days in New York. American initially offered him 15,000 miles in compensation, but Yavetsky wants more.
Tiffany Jones wasn’t worried about her upcoming trip to Albuquerque. After all, she’d purchased a World Nomads travel insurance policy.
We’d like to help John Baker with his case against Hertz — assuming he has one.
If there were a movie titled “Escape from Hawaii,” Chaya Friedman could be the star. She and her husband are stuck on the island of Molokai and miss their connection in Honolulu to get home to the Chicago area. She is forced to buy tickets on another airline in order to make it to Honolulu on time. Can our advocates help her get reimbursed for her expenses?
When Wesam Azaizeh arrives safely home, he realizes that his luggage didn’t make it. And when he seeks compensation from Airberlin, he gets multiple acknowledgments, but his claim is never paid or denied. Now what?
Taylor Jennings has a tough time getting his bags from Baton Rouge, La., to Cleveland. Then his flight home to Louisiana is canceled. Rather than wait three days for a new Delta Air Lines flight, he takes matters into his own hands by buying his own ticket from American Airlines and returning home the next day. Naturally, he expects Delta to reimburse him for his American ticket. Unfortunately, this was not the best way to handle the situation. Can our advocates help him get reimbursed nevertheless?
After Lynn Strough is assaulted in Mexico, her travel insurance company is slow to cover her losses. Can our advocates help?
WOW Airlines doesn’t dispute that it lost Michelle Kelly’s luggage, but when she repeatedly tries to recover the cost of her possessions, the airline repeatedly tells her it hasn’t received her claim.
Darren Johnson and his wife were forced to cut short their trip to St. Thomas in order to return to Salt Lake City to be with their daughter, who needed major surgery. On the way home, Johnson and his wife found themselves stuck in the Atlanta airport during the infamous Delta computer outage of August 2016.
When Shiva Ramnarine wanted to go to London, he purchased three tickets for his family through Expedia. After purchasing the tickets he continued searching for cheaper tickets for the same trip. And his search was successful.
Over Labor day weekend, Katie Adams rents a car from Ausby Car Rentals. The company requires a refundable $200 security deposit. Adams returns the car, and Ausby acknowledges that she is due a refund but won’t give it to her. Can we help Adams get back her security deposit?
Thuy Nguyen was excited about the family vacation in France that she had planned.
How much should you trust what a car rental employee says when you’re told a scratch on the vehicle won’t be an issue? Jason Puerner learns the hard way that the employee’s spoken assurance won’t protect you from a big repair bill.