Think that free trip insurance is all you need? Think again

When Monique Tubb’s adult daughter injured herself while vacationing in Colorado, she canceled the rest of her trip. Tubb was confident that her UnitedPlus Explorer card’s free trip insurance would cover all the additional expenses.

It didn’t. And now Tubb wants to know why the insurance company hasn’t paid her full claim. Read more “Think that free trip insurance is all you need? Think again”

Help! My trip insurance company won’t pay to bring my husband’s body home

After Talor Min’s husband dies during a trip to Malaysia, she files a claim with her trip insurance companies for the repatriation of his remains. One year later, she’s still trying to get her money back. Read more “Help! My trip insurance company won’t pay to bring my husband’s body home”

Movers damaged my antique pool table. But I have insurance. Or do I?

When Michael Miller’s 100-year-old pool table is damaged during a move, he’s assured that insurance will cover the repairs. But now it won’t. Was he misinformed? Read more “Movers damaged my antique pool table. But I have insurance. Or do I?”

A 50th wedding anniversary trip without luggage thanks to Aer Lingus

When Joe Golding and his wife flew from Chicago to Ireland on Aer Lingus to celebrate their 50th wedding anniversary, the airline lost their luggage on the way. The couple spent three days traveling without their luggage before it was found and delivered to them. Golding subsequently filed a lost luggage claim, but three months later it still had not been processed. Can our advocates help him get reimbursed? Read more “A 50th wedding anniversary trip without luggage thanks to Aer Lingus”

When should you call your travel insurance company?

Pamela Mazerski didn’t wait to call her travel insurance company until she had to file a claim. Read more “When should you call your travel insurance company?”