Should Macy’s pull its Santa ad and apologize?

Yes, Jeff, there is a Santa Claus.

And Macy’s can prove it. Read more “Should Macy’s pull its Santa ad and apologize?”

There’s backlash against holiday creep. Here’s what you should do about it.

The term “holiday creep” is a punchline for every other story you’ll read about shopping.

As in, “They’re starting their Christmas sales in August. Blame holiday creep.”

But this year could be different. Read more “There’s backlash against holiday creep. Here’s what you should do about it.”

Is this enough compensation for a “horrible” Christmas flight?

Baris Evran’s story may sound familiar. The resolution will not.

Evran and his family were passengers on American Airlines flight 295 from Miami to Los Angeles on Dec. 23, which made an unanticipated stop in Lubbock, Texas. Read more “Is this enough compensation for a “horrible” Christmas flight?”

5 things customers say during the holidays – and what they really mean

Iona/Shutterstock
Iona/Shutterstock
It’s that time of year when you follow the herd to the mall and gorge on the displays.

That’s right, I’m talking about the irrational holiday shopping season. Think I’m overstating this? The authoritative National Retail Federation (NRF) predicts a 3.9 percent rise in holiday sales this year, meaning that collectively, Americans will buy $602 billion worth of gifts before the end of this year.

The average holiday shopper will drop $737 on gifts, décor and greeting cards, according to the NRF. That’s some serious gorging!

This year, I’m not going to tell you to avoid the frenzy. (What kind of Scrooge would I be?) Instead, as a service to consumers, let me help you understand what the other members of the swarm actually mean when they talk amongst themselves.
Read more “5 things customers say during the holidays – and what they really mean”

Get into the holiday spirit with these TSA-inspired songs

Whether you think the TSAs new body scans and pat downs are completely appropriate or a violation of your civil rights, you can’t deny this issue is a cultural touchpoint that has everyone talking. When’s the last time anything in the travel industry did that?

Case-in-point: The holiday-inspired songs and videos. The above video, from Next Media Animation, is borderline NSFW and I’ve heard better singing in my favorite watering hole. But the animation is pretty funny.
Read more “Get into the holiday spirit with these TSA-inspired songs”