#Nophone day five: “There, there. We still love you.”

Just a day after we’d fallen off the wagon, Skype gave us a big hug.
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Black mold in my Amtrak cabin — how about a refund?

Here’s a case where a ticket contract and the reality of an experience find themselves on a head-on collision of sorts. And I’m kinda in the middle.

Heather Ormsbee and her family of four recently took Amtrak’s California Zephyr from Salt Lake City to Chicago. But when they boarded the train, they were shocked at the conditions.
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Case dismissed: They towed my car and now they’re threatening me

Clare Koebert was looking forward to seeing the sights in Chicago last summer. She’d rented a car with her husband and made the 12-hour drive from the Philadelphia suburbs.

Instead, she got an unwanted lesson in Chicago’s infamous bureaucracy — and, she says, in its unfair judicial system.

While she was in town, her car was towed. The city says she parked in a handicapped spot. She and her husband insist they didn’t.
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