Her final AT&T bill is much too high. Where’s her refund?

Michelle Wu’s final AT&T bill includes an extra month of service. She pays it, hoping to get refunded. But the money never comes. Now what? Read more “Her final AT&T bill is much too high. Where’s her refund?”

My girlfriend’s phone is not repairable — so why should she continue to pay for it?

Kristen Chew’s Samsung Galaxy Note 4 was a dud. It kept freezing up, overheating, crashing and rebooting when she tried to use it. On the few occasions she was able to use the phone, its response time was too slow. And, although the phone was still under warranty, she could not get it repaired successfully. Read more “My girlfriend’s phone is not repairable — so why should she continue to pay for it?”

My T-Mobile plan is eligible for an upgrade. No, wait — it’s not

T-Mobile reneges on Nicolas Cragnolino’s iPhone upgrade offer. Can this consumer advocate persuade the company to fix this misunderstanding? Read more “My T-Mobile plan is eligible for an upgrade. No, wait — it’s not”

AT&T offered a discount on wireless service and then backed out — now what?

Question: I was recently offered a 22 percent discount through AT&T wireless through my employer. When I asked about the details, I was told the discount was off the entire bill. Every time I called AT&T before making the decision, I asked if the discount was off the entire bill. Every time I was assured that it was.
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#Nophone day one: Are we suffering from cellular withdrawals yet?

Maybe we picked the wrong day to quit talking.
Read more “#Nophone day one: Are we suffering from cellular withdrawals yet?”