Michelle Wu’s final AT&T bill includes an extra month of service. She pays it, hoping to get refunded. But the money never comes. Now what? “Her final AT&T bill is much too high. Where’s her refund?”
T-Mobile reneges on Nicolas Cragnolino’s iPhone upgrade offer. Can this consumer advocate persuade the company to fix this misunderstanding? “My T-Mobile plan is eligible for an upgrade. No, wait — it’s not”
Question: I was recently offered a 22 percent discount through AT&T wireless through my employer. When I asked about the details, I was told the discount was off the entire bill. Every time I called AT&T before making the decision, I asked if the discount was off the entire bill. Every time I was assured that it was.
“AT&T offered a discount on wireless service and then backed out — now what?”
Maybe we picked the wrong day to quit talking.
“#Nophone day one: Are we suffering from cellular withdrawals yet?”