Michelle Wu’s final AT&T bill includes an extra month of service. She pays it, hoping to get refunded. But the money never comes. Now what? “Her final AT&T bill is much too high. Where’s her refund?”
T-Mobile reneges on Nicolas Cragnolino’s iPhone upgrade offer. Can this consumer advocate persuade the company to fix this misunderstanding? “My T-Mobile plan is eligible for an upgrade. No, wait — it’s not”
Question: I was recently offered a 22 percent discount through AT&T wireless through my employer. When I asked about the details, I was told the discount was off the entire bill. Every time I called AT&T before making the decision, I asked if the discount was off the entire bill. Every time I was assured that it was.
“AT&T offered a discount on wireless service and then backed out — now what?”
Maybe we picked the wrong day to quit talking.
“#Nophone day one: Are we suffering from cellular withdrawals yet?”
Ah, red tape! There’s no worse time to run into it — bunches and bunches of it, in this case — than when your property is stolen and you’re just trying to do the right thing.
Such is Bruce Scotton’s dilemma. After his T-Mobile cell phone was swiped from his checked luggage on a flight from Panama City to Los Angeles, he immediately reported it to the company — but not before the thief ran up $103 in charges. T-Mobile agreed to spilt the difference with him, but Scotton believes he shouldn’t be liable for any of it, since he reported the theft as soon as it happened.
“Sherry E at T-Mobile wants more of your money after your phone is stolen (don’t worry, it’s for your protection)”