Her final AT&T bill is much too high. Where’s her refund?

Michelle Wu’s final AT&T bill includes an extra month of service. She pays it, hoping to get refunded. But the money never comes. Now what? Read more “Her final AT&T bill is much too high. Where’s her refund?”

My T-Mobile plan is eligible for an upgrade. No, wait — it’s not

T-Mobile reneges on Nicolas Cragnolino’s iPhone upgrade offer. Can this consumer advocate persuade the company to fix this misunderstanding? Read more “My T-Mobile plan is eligible for an upgrade. No, wait — it’s not”

AT&T offered a discount on wireless service and then backed out — now what?

Question: I was recently offered a 22 percent discount through AT&T wireless through my employer. When I asked about the details, I was told the discount was off the entire bill. Every time I called AT&T before making the decision, I asked if the discount was off the entire bill. Every time I was assured that it was.
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#Nophone day one: Are we suffering from cellular withdrawals yet?

Maybe we picked the wrong day to quit talking.
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5 secrets for avoiding sky-high cell phone bills on the road

phoneWhen it comes to “gotcha” fees, the cellular phone industry makes travel companies look like rank amateurs.

Take what happened to P. Morgan Brown when his wife decided to take a spur-of-the-moment vacation to Indonesia. Her Verizon bill came to a staggering $8,000. Text messages home cost and astounding $2.50 each and the meter was running at an eye-popping $1.75 a minute for phone calls.

“We almost missed a mortgage payment when the auto-withdrawal for the first bill came through and wiped out our checking account,” says Brown, who works for an Internet company in Aliso Viejo, Calif. “What a waste of money.”
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