When Celebrity changes Issam Manna’s itinerary, he’s left holding a big bill for airline tickets. Should the cruise line take some responsibility for the extra costs? “Celebrity rescheduled my cruise but left me holding a bill”
Donna Klemond’s Celebrity cruise departs three hours early – just as she arrives at the port of embarkation. Neither Celebrity, her travel insurance company nor her travel agent will help compensate her for the cost of the cruise. Can our advocates get them to weigh anchor on issuing her a refund? “Our Celebrity cruise sailed without us — 3 hours early!”
Ronald Dunnington misses his Celebrity cruise because of a pilots’ strike. Can he get a refund for his entire vacation?
“I can’t make it to my cruise on time — how about a refund?”
If they gave an award for the longest complaint letter, then Cornelia Stumpf’s missive to Celebrity Cruises would definitely be a leading candidate.
At 3,661 words, it is an epic-length tale of a vacation gone wrong — a tale to which Stumpf would like me to help her write a happy ending.
Today, I’m moving my Tuesday feature “Can This Trip Be Saved” to Monday, and there’s no better case to start it off with than Stumpf’s.
To her credit, she didn’t bury the lede.
“Can I write a happy ending to this Celebrity horror story?”
Douglas Kauffman had the misfortune of being booked on the Celebrity Millennium. You may recall the propulsion problems that caused a string of cancellations late this summer.
Well, one of them was Kauffman’s.
Cruise lines like Celebrity have a customer-service protocol that they follow in the event of a cancellation. While these standards address almost every vacation, there is no one-size-fits-all fix. Someone inevitably feels they’ve been short-changed, and that’s why Kauffman contacted me.
“My cruise ship broke down and left me high and dry”