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After Aer Lingus canceled James Jones's $5,246 flight, it only refunded $4,502. The airline ignored his repeated emails about the $744 shortage, violating EU law. After an advocate intervened, Aer Lingus finally paid the missing money.

Aer Lingus withholds a full refund after a flight cancellation. What should I do?

December 2, 2025November 19, 2025 by Christopher Elliott

After Aer Lingus cancels James Jones’ flight from Paris to Philadelphia, he requests a full refund. The airline shorts him by $744 and then it stops responding to his emails. What can he do to get the money back?

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