Safety is not necessarily at the top of Jackson Groves’ mind when he rents a car. He doesn’t wonder: Has the rental company properly maintained the car? Are there any recalls on the vehicle? Did they thoroughly clean and sanitize it?
Can a car rental company just change its refund rules whenever it wants to?
When Perry Capurro rented a car from Hertz in Harrisburg, Pa., he got an early surprise: a required $200 “authorization” on the reservation.
“They were difficult to deal with the whole time, and they do not release the hold until midnight,” he says.
So what’s with the “hold”?
When it comes to airline fees, there’s no shortage of outrage. The simple mention of the word “ancillary” or “surcharge” in a story is enough to draw hundreds of comments.
