A warning about credit card holds when you travel

When Perry Capurro rented a car from Hertz in Harrisburg, Pa., he got an early surprise: a required $200 “authorization” on the reservation.

“They were difficult to deal with the whole time, and they do not release the hold until midnight,” he says.

So what’s with the “hold”? Read more “A warning about credit card holds when you travel”

March complaints approach record as American Airlines extends lead

It was another busy month for complaints. Readers filed 337 grievances, just a few cases shy of our record 342 complaints received last August. Read more “March complaints approach record as American Airlines extends lead”

Why isn’t anyone mad about car rental fee disclosure?

When it comes to airline fees, there’s no shortage of outrage. The simple mention of the word “ancillary” or “surcharge” in a story is enough to draw hundreds of comments.

But turn your attention to another part of the travel industry, like car rental companies, and you hear the sound of crickets.

Valanie Bradley would like to know why that’s happening. She recently tried to book a car through Thrifty in Orlando for a day, because it offered a reasonable rate of $52.
Read more “Why isn’t anyone mad about car rental fee disclosure?”