A warning about credit card holds when you travel

When Perry Capurro rented a car from Hertz in Harrisburg, Pa., he got an early surprise: a required $200 “authorization” on the reservation.

“They were difficult to deal with the whole time, and they do not release the hold until midnight,” he says.

So what’s with the “hold”? Read more “A warning about credit card holds when you travel”

Hey Thrifty — I didn’t want this insurance or this toll transponder

Wherever you go these days you see people looking intently at their smartphone screens. They’re very absorbed in what they’re reading on those small screens while ignoring distractions such as traffic. If more people paid as much attention to the screens that display the contracts at car rental counters, we would have far fewer complaints about surprise rental car charges. Read more “Hey Thrifty — I didn’t want this insurance or this toll transponder”

March complaints approach record as American Airlines extends lead

It was another busy month for complaints. Readers filed 337 grievances, just a few cases shy of our record 342 complaints received last August. Read more “March complaints approach record as American Airlines extends lead”

How to avoid ‘gotcha’ toll fees from your rental car company

Whether you’re heading down to Florida for spring break or out to Denver to go skiing, you need to know about one of the worst kinds of tourist traps you could fall into. Read more “How to avoid ‘gotcha’ toll fees from your rental car company”

Why isn’t anyone mad about car rental fee disclosure?

When it comes to airline fees, there’s no shortage of outrage. The simple mention of the word “ancillary” or “surcharge” in a story is enough to draw hundreds of comments.

But turn your attention to another part of the travel industry, like car rental companies, and you hear the sound of crickets.

Valanie Bradley would like to know why that’s happening. She recently tried to book a car through Thrifty in Orlando for a day, because it offered a reasonable rate of $52.
Read more “Why isn’t anyone mad about car rental fee disclosure?”

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