CANCELLATION POLICY Archives

ouple cancels Mexican rental, promised refund delayed for months. Learn about cancellation policies and how to pursue overdue refunds. rental refund

Where’s the refund for our Mexican vacation rental? I’ve been waiting for months!

June 30, 2025June 27, 2025 by Christopher Elliott

After Betsy Webster cancels her stay at an apartment in Puerto Morelos, Mexico, she’s offered a partial refund. But the money never came. What should she do?

Tracy Joselson and her husband booked a Windstar cruise with a promised all-inclusive package, only to find that Windstar later denied the package due to a missing signature from the onboard consultant. Despite months of back-and-forth communication, the issue remained unresolved until Windstar finally reviewed the reservation. With persistence and a little help, the cruise line not only honored the original promise but also added extra shipboard credits as an apology. This story highlights the challenges and rewards of booking directly onboard with Windstar.

Windstar promised an all-inclusive package on my Central America cruise. Now it’s refusing!

October 10, 2024September 18, 2024 by Christopher Elliott

Tracy Joselson and her husband book a Windstar cruise with a promised all-inclusive package. But then the cruise line takes away the package. Can they cancel their cruise?

Glen Hartness faced an unexpected challenge after mistakenly booking the wrong night at a La Quinta hotel through the Priceline app. Despite promptly notifying both Priceline and the hotel, and receiving a cancellation confirmation from the hotel's front desk, Priceline refused to issue a refund. This frustrating situation highlights the strict enforcement of nonrefundable rates, even for honest mistakes. However, after escalating the issue, Priceline eventually agreed to process the refund, though the ordeal underscored the need for improved booking safeguards.

A Priceline booking problem leads to a nonrefundable hotel room — or does it?

July 29, 2025July 17, 2024 by Christopher Elliott

Glen Hartness books the wrong night at a La Quinta hotel through the Priceline app. Why won’t Priceline refund the erroneous booking?

When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing.

I’m still waiting for a refund from Hotels.com

May 8, 2025July 21, 2017 by Christopher Elliott

When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing.

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