Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable, so she books an alternative hotel through TripAdvisor advertised as having no cancellation fee. When her first choice suddenly offers her a reservation, she happily confirms. So why does TripAdvisor charge her $911?
Read more “TripAdvisor left me on the hook for a $900 cancellation fee”
Jan Peterson booked a weekend at the Bide-A-Wee Inn & Cottages in Pacific Grove, Calif. earlier this year. Then her father-in-law’s condition deteriorated, forcing her to cancel her trip. And then, more bad news: The hotel imposed a 30-day cancellation period because of a special event in town. Read more “I forgot about my hotel’s 30-day cancellation policy. Can you help?”
When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing. Read more “I’m still waiting for a refund from Hotels.com”
A few days after confirming her purchase of an online certification course, Jessica Smith asks a few of her friends and colleagues about it. They encourage her to cancel. Is she entitled to a refund? Read more “Is “buyer’s remorse” a valid reason to void a contract?”
Lisa Pittman buys tickets for herself and her husband to fly from Bali to Singapore. But when AirAsia reschedules the flight, it promises her a refund. Five months later, Pittman is still waiting. Read more “Hey AirAsia, you offered me a refund for my rescheduled flights — where is it?”