TripAdvisor left me on the hook for a $900 cancellation fee

Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable, so she books an alternative hotel through TripAdvisor advertised as having no cancellation fee. When her first choice suddenly offers her a reservation, she happily confirms. So why does TripAdvisor charge her $911?
Read more “TripAdvisor left me on the hook for a $900 cancellation fee”

She misunderstood the cancellation policy and lost $221. Is that right?

When is a typographical error really not one? Lisa Helmer found out the hard way when she lost her deposit for a hotel room in South Florida. Read more “She misunderstood the cancellation policy and lost $221. Is that right?”

Hyatt didn’t welcome my dog, so I canceled. Can the hotel keep my money?

Joshua Perry canceled his reservation at the Hyatt on learning that he couldn’t bring his dog. The Hyatt assured Perry that it wouldn’t charge him for the room, but it did so anyway — and successfully challenged his credit card chargeback.

Why did Perry have to pay for a room he couldn’t use? Read more “Hyatt didn’t welcome my dog, so I canceled. Can the hotel keep my money?”

I canceled my cruise, why can’t I get a refund for my trip insurance?

Zelma Friedling booked a Caribbean cruise a year in advance but canceled after two hurricanes hit the islands they were scheduled to visit. The cruise line refunded the money she paid for the cruise, but neither the cruise line nor the travel insurance company will refund what she paid for travel insurance.

Will we help her get her money back? Read more “I canceled my cruise, why can’t I get a refund for my trip insurance?”

I forgot about my hotel’s 30-day cancellation policy. Can you help?

Jan Peterson booked a weekend at the Bide-A-Wee Inn & Cottages in Pacific Grove, Calif. earlier this year. Then her father-in-law’s condition deteriorated, forcing her to cancel her trip. And then, more bad news: The hotel imposed a 30-day cancellation period because of a special event in town. Read more “I forgot about my hotel’s 30-day cancellation policy. Can you help?”