If at first you don’t get your EU 261 claim approved — try, try again

Sally Lee and a friend book flights to London on British Airways. But the airline cancels their flight less than 24 hours before departure. Their story is a good lesson in how a specific European Union regulation can help flyers, and how to get your EU 261 claim approved. Read more “If at first you don’t get your EU 261 claim approved — try, try again”

Canceled flights, but no refund? What’s going on, Volaris?

Osvaldo Gratacos and his fiancée planned a trip to Mexico for their wedding for themselves and his family members in Puerto Rico. But when Hurricane Irma passed over Puerto Rico, Volaris canceled flights — including Gratacos’ relatives’.  He would like a credit for future travel from the companies involved. But until our advocates became involved in his case, all he received was silence. Read more “Canceled flights, but no refund? What’s going on, Volaris?”

British Airways goes on the blink. What should I expect?

British Airways: “The World’s Favourite Airline.”

I know what you’re thinking. I must be joking. Certainly, Lynne Farrow from Arlington, Va., will think I am. She was one of the 75,000 passengers stranded when British Airways (BA) had a worldwide IT systems failure on May 28. Read more “British Airways goes on the blink. What should I expect?”

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