Can TripAdvisor help me with this Viator problem?

When Pam Anderson and her boyfriend Marc Strenk visited Dubai this fall, they wanted to see the famous fountains. The couple thought they’d found a perfect tour on Viator through TripAdvisor — until a “system error” forced them to pay for their tickets three times.

That’s right, three times. Read more “Can TripAdvisor help me with this Viator problem?”