When Laura MacLennan’s business class seat breaks, she’s sent to economy class. An American Airlines agent promises a refund and $500 in compensation, but it never comes through. Can she recover the money — or was this a case of a broken promise?
After Aer Lingus cancels James Jones’ flight from Paris to Philadelphia, he requests a full refund. The airline shorts him by $744 and then it stops responding to his emails. What can he do to get the money back?
When a strike threatens Martha Rhine’s trip to Dublin, Aer Lingus offers her a full refund for her business class ticket. But she gets only a portion of her ticket back. What’s going on, and how can she get the rest back?
Long-haul flights can be exhausting. How do you choose the right airline for the journey? Here are a few pro strategies.
Are airlines allowed to downgrade you from business class to economy? And if they do, what do they owe you?
Steve Feiertag’s flights from Palm Beach to Reykjavik are messed up, but Chase Ultimate Rewards won’t help him fix them. Is he about to lose $5,000?
Ellen LaGow and her husband face an inconvenient situation when their return flight from Prague to Denver gets canceled because of a Lufthansa strike. Though they had upgraded to business class, they’re unable to enjoy the same comfort when they rebook on a United flight the next day. Can they get a refund of the fare difference?
Daniel Onn books a business class ticket on Amtrak. Then the rail carrier removes the business class car. Does it owe him anything?
Douglas thought he lucked out when he scored two business class tickets to Paris for just $1,400 each. Now Priceline has bad news for him.
When John Banister’s bid for an upgrade on Aer Lingus is successful, he thinks he’ll be flying home in style. He’s half right.
