How old is too old to be a lap child? It cost this couple $4,000 to find out.

Leslie Hillandahl and her husband received an unpleasant surprise when they tried to check in for their return flight from Italy. Their son, who had recently turned two was now too old to be a lap child. He would need his own seat — at an additional cost of $4,000.

The couple paid the fee and flew home. But Hillandahl wants a refund. Read more “How old is too old to be a lap child? It cost this couple $4,000 to find out.”

I upgraded to Business Class. Shouldn’t I receive a refund on my prepaid bags?

After upgrading to business class on his TAP Portugal flight returning from Lisbon, James Quebbeman thought he would receive a refund on the extra baggage and preferred seats he had to pay for when he bought his economy ticket. Can we help him get it? Read more “I upgraded to Business Class. Shouldn’t I receive a refund on my prepaid bags?”

I was downgraded to business class and I want full compensation!

Kenneth Giambrone’s months-long case against American Airlines for an involuntary downgrade has just ended, thanks to the help of our advocates and our forum — to his immense satisfaction. Read more “I was downgraded to business class and I want full compensation!”

Downgraded on my flight, but charged more

United Airlines charges Myrna Lippman more money for a downgraded seat on her flight from Venice to Miami. Can it do that?
Read more “Downgraded on my flight, but charged more”

Downgraded on my Priceline flight

Douglas Bentele thought he lucked out when he scored two business class tickets to Paris for just $1,400 each. But now Priceline has bad news for him: He’s actually sitting in economy class. Can this be fixed?

Read more “Downgraded on my Priceline flight”