How old is too old to be a lap child? It cost this couple $4,000 to find out.

Leslie Hillandahl and her husband received an unpleasant surprise when they tried to check in for their return flight from Italy. Their son, who had recently turned two was now too old to be a lap child. He would need his own seat — at an additional cost of $4,000.

The couple paid the fee and flew home. But Hillandahl wants a refund. Read more “How old is too old to be a lap child? It cost this couple $4,000 to find out.”

The murky world of airline upgrades

As airline travel becomes increasingly less pleasant in economy class, upgrades are looking increasingly appealing to travelers. Understanding how the deck is stacked will help with any attempted upgrades. Read more “The murky world of airline upgrades”

I upgraded to Business Class. Shouldn’t I receive a refund on my prepaid bags?

After upgrading to business class on his TAP Portugal flight returning from Lisbon, James Quebbeman thought he would receive a refund on the extra baggage and preferred seats he had to pay for when he bought his economy ticket. Can we help him get it? Read more “I upgraded to Business Class. Shouldn’t I receive a refund on my prepaid bags?”

I was downgraded to business class and I want full compensation!

Kenneth Giambrone’s months-long case against American Airlines for an involuntary downgrade has just ended, thanks to the help of our advocates and our forum — to his immense satisfaction. Read more “I was downgraded to business class and I want full compensation!”

Why am I roughing it in business class?

When Arthur Manfredi and his wife booked their trip to Africa, they wanted to travel in comfort, but their business class seats on South African Airways didn’t cut it. Can our advocates help them get a refund? Read more “Why am I roughing it in business class?”