Could asking for an upgrade to business class cause you to get kicked off your flight — and banned for life?
It seems so.
“Social Influencer” Jacqueline Ng insists that’s exactly what happened to her when she recently asked for an upgrade. Cathay Pacific agents turned down her request in no time and then kicked her off the flight. Worse, the airline accused her of fraud and banned her from all future flights.
What if you snagged an international business class upgrade for just $400, but later found out that figure was a mistake? Steven Schmidt says that’s exactly what happened to him and his wife. She won a bid for a comfy business class upgrade on a flight from Chicago to Vienna. But once they returned from their trip, the couple suffered a severe case of sticker shock. The actual cost of the upgrade: $3,400.
Leslie Hillandahl and her husband received an unpleasant surprise when they tried to check in for their return flight from Italy. Their son, who had recently turned two was now too old to be a lap child. He would need his own seat — at an additional cost of $4,000.
Douglas Bentele thought he lucked out when he scored two business class tickets to Paris for just $1,400 each. But now Priceline has bad news for him: He’s actually sitting in economy class. Can this be fixed?
What does your airline owe you when your flight is delayed?
Airline terms and conditions — those difficult-to-read contracts of carriages — are often unclear or don’t address a specific type of delay. And if you’re flying to Europe, as Candice Sabatini was, there’s also EU 261, the much-discussed consumer protection law. But that’s widely interpreted as applying to flights from or within a EU member state.