This request for an upgrade failed in the worst way

Could asking for an upgrade to business class cause you to get kicked off your flight — and banned for life?

It seems so.

“Social Influencer” Jacqueline Ng insists that’s exactly what happened to her when she recently asked for an upgrade. Cathay Pacific agents turned down her request in no time and then kicked her off the flight. Worse, the airline accused her of fraud and banned her from all future flights.

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This business class upgrade was a big mistake. I want a refund!

What if you snagged an international business class upgrade for just $400, but later found out that figure was a mistake? Steven Schmidt says that’s exactly what happened to him and his wife. She won a bid for a comfy business class upgrade on a flight from Chicago to Vienna. But once they returned from their trip, the couple suffered a severe case of sticker shock. The actual cost of the upgrade: $3,400.

Schmidt says the mistake over the cost of the business class upgrade originated with the airline. And he wants our advocacy team to join him in a crusade to obtain a refund. But is that something we can do? Read more “This business class upgrade was a big mistake. I want a refund!”

How old is too old to be a lap child? It cost this couple $4,000 to find out.

Leslie Hillandahl and her husband received an unpleasant surprise when they tried to check in for their return flight from Italy. Their son, who had recently turned two was now too old to be a lap child. He would need his own seat — at an additional cost of $4,000.

The couple paid the fee and flew home. But Hillandahl wants a refund. Read more “How old is too old to be a lap child? It cost this couple $4,000 to find out.”

Downgraded on my Priceline flight

Douglas Bentele thought he lucked out when he scored two business class tickets to Paris for just $1,400 each. But now Priceline has bad news for him: He’s actually sitting in economy class. Can this be fixed?

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I bid on a business-class seat, but I only got half of one

When John Banister’s bid for an upgrade is successful, he thinks he’ll be flying home in style. He’s half right.
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Air France offered us an upgrade — then it didn’t

To the back of the plane with you! / Photo by Pat Card - Flickr
Brian Lee and Alisha Singh were looking forward to their Air France flight the same way all of us used to anticipate flying, and a few of us still do.

They were traveling from New York to Paris on an Air France Airbus A380, the famous double-decker superjumbo, and in premium economy class. “We were very excited,” he says.
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Is this enough compensation? A mechanical flight delay, an automatic mileage credit

What does your airline owe you when your flight is delayed?

Airline terms and conditions — those difficult-to-read contracts of carriages — are often unclear or don’t address a specific type of delay. And if you’re flying to Europe, as Candice Sabatini was, there’s also EU 261, the much-discussed consumer protection law. But that’s widely interpreted as applying to flights from or within a EU member state.

Sabatini is a frequent reader of this site, and her recent American Airlines flight from New York to Paris was held up for mechanical reasons. One other thing to know about her is that she’s a gold-level elite customer booked in business class, so American should want to make her very happy.
Read more “Is this enough compensation? A mechanical flight delay, an automatic mileage credit”