How old is too old to be a lap child? It cost this couple $4,000 to find out.

Leslie Hillandahl and her husband received an unpleasant surprise when they tried to check in for their return flight from Italy. Their son, who had recently turned two was now too old to be a lap child. He would need his own seat — at an additional cost of $4,000.

The couple paid the fee and flew home. But Hillandahl wants a refund. Read more “How old is too old to be a lap child? It cost this couple $4,000 to find out.”

Downgraded on my flight, but charged more

United Airlines charges Myrna Lippman more money for a downgraded seat on her flight from Venice to Miami. Can it do that?
Read more “Downgraded on my flight, but charged more”

Downgraded on my Priceline flight

Douglas Bentele thought he lucked out when he scored two business class tickets to Paris for just $1,400 each. But now Priceline has bad news for him: He’s actually sitting in economy class. Can this be fixed?

Read more “Downgraded on my Priceline flight”

I bid on a business-class seat, but I only got half of one

When John Banister’s bid for an upgrade is successful, he thinks he’ll be flying home in style. He’s half right.
Read more “I bid on a business-class seat, but I only got half of one”

Air France offered us an upgrade — then it didn’t

To the back of the plane with you! / Photo by Pat Card - Flickr
Brian Lee and Alisha Singh were looking forward to their Air France flight the same way all of us used to anticipate flying, and a few of us still do.

They were traveling from New York to Paris on an Air France Airbus A380, the famous double-decker superjumbo, and in premium economy class. “We were very excited,” he says.
Read more “Air France offered us an upgrade — then it didn’t”