British Airways cancels Maureen Kelleher’s flight from Cairo to Boston and rebooks her on a different airline. But it also downgrades her from business class to economy class. Is she entitled to a refund from Road Scholar, her tour operator?
Matt Cleinman’s recent flights from Barcelona to Portland, Ore., did not go well. Actually, that’s an understatement. “It was easily the worst airline experience I’ve ever had,” he said after American Airlines left him stranded at the airport.
Newlywed Mahim Lakhani is traveling to India to introduce his new wife to his family and to celebrate their wedding. But a British Airways error disrupts their plans. Find out how they overcome their honeymoon problems.
