I double-booked my shore excursions. Why can’t I get a refund?

If you double-book a shore excursion on your cruise, are you entitled to a refund for your missed tour?

Diane Kolett and her husband would like to know, because they experienced this on a recent vacation. Read more “I double-booked my shore excursions. Why can’t I get a refund?”

“They threw five grown women in their pajamas out on the streets of Boston”

Were Chelsea Paterson and her friends “wrongfully evicted” from their room in Boston?

Did the hotel leave five grown women to fend for themselves in their pajamas on the frigid streets of the city? That is the question we are trying to answer in today’s case from the trenches of consumer advocacy.
Read more ““They threw five grown women in their pajamas out on the streets of Boston””

Here’s why you should always, always, always read your car rental confirmation

I wish I could help David Campbell. He says he has a “sticky” situation with Avis which “may be unresolvable.” And I think he’s right.
Read more “Here’s why you should always, always, always read your car rental confirmation”

TSA watch: Do “chat-downs” make you feel safer about flying?

The last time I tried to engage a TSA agent in conversation, it was just before getting an enhanced pat-down earlier this year. I introduced myself and he mumbled something that I don’t remember.

Let’s just say he wasn’t very talkative.

That’s about to change.
Read more “TSA watch: Do “chat-downs” make you feel safer about flying?”

“As far as I can tell, this company doesn’t have a clue about ethical business practices”

One of the most questionable business practices among car rental companies is when it resizes its fleets to lift profits, a practice apparently pioneered by Enterprise. But now Dollar appears to have outdone it by changing its car sizes at just one location.

David Costner describes his recent experience at Dollar in Boston as “a car rental experience that just about hits my worst-ever mark.”

How so?
Read more ““As far as I can tell, this company doesn’t have a clue about ethical business practices””

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