If my AT&T account is closed, why are they sending me another bill?

After Chung Seop Song cancels his AT&T internet account, the bills keep coming. What about that notice that said he had zero balance due? Does that mean anything? Read more “If my AT&T account is closed, why are they sending me another bill?”

I canceled my AT&T service, so why am I still being billed?

Although Stacey Dodge has canceled her AT&T account and ported her wireless service to a new carrier, the bills keep coming. How can she get rid of them? Read more “I canceled my AT&T service, so why am I still being billed?”

Verizon won’t correct a billing error – now what?

Alan Grinnell is having phone trouble with Verizon. Why can’t he get the credit he deserves?
Read more “Verizon won’t correct a billing error – now what?”

Dish’s billing system is broken and I can’t fix it

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Dish deducted $94 from William Leeper’s account without crediting him. Now it’s turned off his subscription TV service for non-payment. What gives?

Question: I’ve been having a billing problem with Dish Network for the last three months. Dish deducted $94 from my bank account in June but it never posted to my Dish account.

I called back in mid-July when I saw my unpaid bill and asked the company’s payment research department to investigate. But by the end of July, the money still wasn’t in my account, and my account was closed because of non-payment.

At the end of August, I called the Dish executive resolutions department, and was told to send my bank statement in showing the payment. I did, but I received no response.
Read more “Dish’s billing system is broken and I can’t fix it”

Is this enough compensation? Crossed wires leads to canceled SeaWorld passes

Annual pass holders are the lifeblood of year-round theme parks. Without these die-hard fans, who often plunk down thousands of dollars for the privilege of visiting the park, Orlando would be a ghost town in September.

So when Hal Flomerfelt had a little problem with his SeaWorld passes, he assumed the park would take care of it right away. After all, both he and his wife had been loyal passholders for nearly a decade.

He assumed wrong.
Read more “Is this enough compensation? Crossed wires leads to canceled SeaWorld passes”

Montezuma’s revenge? Fairmont billing misadventure turns into guest “nightmare”

“I’m feeling Montezuma’s revenge — in a different way,” Anita Sim wrote to me recently. The problem? Two unauthorized credit card charges by the Fairmont Acapulco Princess in Acapulco, Mexico.

“It turned out to be a nightmare,” she said.

Her credit card confusion contains a valuable lesson for all of us on handling billing errors. But before I get to that, let’s hear from Sim.
Read more “Montezuma’s revenge? Fairmont billing misadventure turns into guest “nightmare””