After Chung Seop Song cancels his AT&T internet account, the bills keep coming. What about that notice that said he had zero balance due? Does that mean anything? “If my AT&T account is closed, why are they sending me another bill?”
Although Stacey Dodge has canceled her AT&T account and ported her wireless service to a new carrier, the bills keep coming. How can she get rid of them? “I canceled my AT&T service, so why am I still being billed?”
Alan Grinnell is having phone trouble with Verizon. Why can’t he get the credit he deserves?
“Verizon won’t correct a billing error – now what?”
Dish deducted $94 from William Leeper’s account without crediting him. Now it’s turned off his subscription TV service for non-payment. What gives?
Question: I’ve been having a billing problem with Dish Network for the last three months. Dish deducted $94 from my bank account in June but it never posted to my Dish account.
I called back in mid-July when I saw my unpaid bill and asked the company’s payment research department to investigate. But by the end of July, the money still wasn’t in my account, and my account was closed because of non-payment.
At the end of August, I called the Dish executive resolutions department, and was told to send my bank statement in showing the payment. I did, but I received no response.
“Dish’s billing system is broken and I can’t fix it”
Annual pass holders are the lifeblood of year-round theme parks. Without these die-hard fans, who often plunk down thousands of dollars for the privilege of visiting the park, Orlando would be a ghost town in September.
So when Hal Flomerfelt had a little problem with his SeaWorld passes, he assumed the park would take care of it right away. After all, both he and his wife had been loyal passholders for nearly a decade.
“I’m feeling Montezuma’s revenge — in a different way,” Anita Sim wrote to me recently. The problem? Two unauthorized credit card charges by the Fairmont Acapulco Princess in Acapulco, Mexico.
“It turned out to be a nightmare,” she said.
Her credit card confusion contains a valuable lesson for all of us on handling billing errors. But before I get to that, let’s hear from Sim.
“Montezuma’s revenge? Fairmont billing misadventure turns into guest “nightmare””