Michelle Wu’s final AT&T bill includes an extra month of service. She pays it, hoping to get refunded. But the money never comes. Now what? “Her final AT&T bill is much too high. Where’s her refund?”
Billing cycles can really mess with your head.
Don’t take my word for it. Consider what happened to Michael Dearing, a registered nurse from Chicago, when Comcast adjusted — or in his words “played with” — his billing cycles recently. “What you don’t know about billing cycles will blow your mind”
Merry Bruton canceled her cable TV service in April after only 11 days of service. But Suddenlink, her cable TV provider, is forcing her to pay for an entire month of service. Why, asks Bruton, does she have to pay for 19 days of service that she isn’t receiving? “If I cancel my service after 11 days, why should I be required to pay for an entire month?”
Although Stacey Dodge has canceled her AT&T account and ported her wireless service to a new carrier, the bills keep coming. How can she get rid of them? “I canceled my AT&T service, so why am I still being billed?”
AT&T charges Zhenqiang Su an additional $29 for just one day of service; he reluctantly agrees. When it charges him another $29 for another month’s service, he balks. Should AT&T do that? “Charged $29 a month for no AT&T service”