Her final AT&T bill is much too high. Where’s her refund?

Michelle Wu’s final AT&T bill includes an extra month of service. She pays it, hoping to get refunded. But the money never comes. Now what? Read more “Her final AT&T bill is much too high. Where’s her refund?”

What you don’t know about billing cycles will blow your mind

Billing cycles can really mess with your head.

Don’t take my word for it. Consider what happened to Michael Dearing, a registered nurse from Chicago, when Comcast adjusted — or in his words “played with” — his billing cycles recently. Read more “What you don’t know about billing cycles will blow your mind”

I canceled my AT&T service, so why am I still being billed?

Although Stacey Dodge has canceled her AT&T account and ported her wireless service to a new carrier, the bills keep coming. How can she get rid of them? Read more “I canceled my AT&T service, so why am I still being billed?”

Charged $29 a month for no AT&T service

AT&T charges Zhenqiang Su an additional $29 for just one day of service; he reluctantly agrees. When it charges him another $29 for another month’s service, he balks. Should AT&T do that? Read more “Charged $29 a month for no AT&T service”