Celebrity rescheduled my cruise but left me holding a bill

When Celebrity changes Issam Manna’s itinerary, he’s left holding a big bill for airline tickets. Should the cruise line take some responsibility for the extra costs? Read more “Celebrity rescheduled my cruise but left me holding a bill”

Comcast called my husband an a**hole – and they put it in writing

Warning: This post contains language that may not be appropriate for a family audience.

It’s no secret that employees sometimes feel their customers are jerks. But I’ve never seen one put it in writing — until now.
Read more “Comcast called my husband an a**hole – and they put it in writing”

Charter will pay my early termination fee, but how do I prove I have one?

When Judd Hollander switches cable companies, Charter agrees to pay his early termination fee. Only problem? AT&T, his former subscription TV company, won’t tell him how much he paid in writing. Can this advocate help? Read more “Charter will pay my early termination fee, but how do I prove I have one?”

AT&T lured me back with a great rate, so where is it?

When Kim Wacek switches from AT&T to Comcast for a better rate, AT&T counters with a better offer. Then the company fails to honor its new rate. Can this bill be fixed? Read more “AT&T lured me back with a great rate, so where is it?”

New ways to avoid surprise subscription TV bills

When Rosemary Kukla opened this month’s Comcast bill, she was in for an early Halloween surprise.
Read more “New ways to avoid surprise subscription TV bills”

This free newsletter will save you from scams.