Two months after Ionela Sufaru stayed at the Best Western Atlantic Beach Hotel, she noticed a mysterious charge on her credit card. The hotel was making her pay for her stay again.
Read more “What happens if your travel agent doesn’t pay your Best Western bill?”
Cindy Iverson’s Valentine’s Day weekend was ruined and she needed a little help salvaging it. And guess what? Our fearless advocacy team did it.
Today’s report from the trenches is a problem solved through our forum — someone who came to us for help and got it, in real time.
Read more “Bonus! This Best Western Plus case just got solved by you”
Steve Rabin’s name might be familiar to some of you, especially if you’re active in the comments. He’s a faithful reader of this site who turned to me for help a few weeks ago after he booked a room at the Best Western in Pasadena.
Read more “Instead of honoring a “best rate” guarantee, they sent him a gift card”
One question remains after trying — and failing — to mediate Gregory Bergman’s case with Hotwire: Why do we keep falling for it?
Why do we continue to book anonymous hotels that may or may not meet our expectations?
I don’t know. But I’d like to hear your theories.
Read more ““Their bait-and-switch tactics count on us having a short memory””
Best Western guarantees you’ll find the lowest rate on its website. Unless your name is Russ Thomas.
Read more “A “best” rate guarantee with the worst service”