What happens if your travel agent doesn’t pay your Best Western bill?

Two months after Ionela Sufaru stayed at the Best Western Atlantic Beach Hotel, she noticed a mysterious charge on her credit card. The hotel was making her pay for her stay again.
Read more “What happens if your travel agent doesn’t pay your Best Western bill?”

Missed it by that much! Best Western denies best rate claim over 12 cents

Like a lot of companies, Best Western offers customers who book rooms directly through their website a “Best Rate Guarantee.” That’s good for the company, because they save the cost of commissions to third party booking sites. And it’s good for travelers, because they can rest assured they’ve found the best rate for their hotel room. Read more “Missed it by that much! Best Western denies best rate claim over 12 cents”

Bonus! This Best Western Plus case just got solved by you

Cindy Iverson’s Valentine’s Day weekend was ruined and she needed a little help salvaging it. And guess what? Our fearless advocacy team did it.

Today’s report from the trenches is a problem solved through our forum — someone who came to us for help and got it, in real time.
Read more “Bonus! This Best Western Plus case just got solved by you”

Instead of honoring a “best rate” guarantee, they sent him a gift card

Steve Rabin’s name might be familiar to some of you, especially if you’re active in the comments. He’s a faithful reader of this site who turned to me for help a few weeks ago after he booked a room at the Best Western in Pasadena.
Read more “Instead of honoring a “best rate” guarantee, they sent him a gift card”

“Their bait-and-switch tactics count on us having a short memory”

One question remains after trying — and failing — to mediate Gregory Bergman’s case with Hotwire: Why do we keep falling for it?

Why do we continue to book anonymous hotels that may or may not meet our expectations?

I don’t know. But I’d like to hear your theories.
Read more ““Their bait-and-switch tactics count on us having a short memory””

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