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Elliott Report

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BEST WESTERN

Western Plus. Cindy Iverson’s Valentine’s Day weekend was ruined and she needed a little help salvaging it.

Bonus! This Best Western Plus case just got solved by you

February 1, 2024March 17, 2015 by Christopher Elliott

Western Plus. Cindy Iverson’s Valentine’s Day weekend was ruined and she needed a little help salvaging it.

Categories Advocacy
He booked a room at the Best Western in Pasadena. They sent him a gift card, instead of honoring a "best rate" guarantee.

Instead of honoring a “best rate” guarantee, they sent him a gift card

January 22, 2024September 6, 2012 by Christopher Elliott

Steve Rabin’s name might be familiar to some of you, especially if you’re active in the comments. He’s a faithful reader of this site who turned to me for help a few weeks ago after he booked a room at the Best Western in Pasadena.

Categories Commentary
One question remains after trying -- and failing -- to mediate Gregory Bergman's case with Hotwire: Why do we keep falling for it?

“Their bait-and-switch tactics count on us having a short memory”

January 22, 2024July 12, 2012 by Christopher Elliott

One question remains after trying — and failing — to mediate Gregory Bergman’s case with Hotwire: Why do we keep falling for it?

Categories Commentary
Best Western guarantees you'll find the lowest rate on its website. Read the microscopic print on its price guarantee.

A “best” rate guarantee with the worst service at Best Western

January 22, 2024March 14, 2012 by Christopher Elliott

Best Western guarantees you’ll find the lowest rate on its website. Unless your name is Russ Thomas.

Categories Commentary

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