What happens if your travel agent doesn’t pay your Best Western bill?

Two months after Ionela Sufaru stayed at the Best Western Atlantic Beach Hotel, she noticed a mysterious charge on her credit card. The hotel was making her pay for her stay again.
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Bonus! This Best Western Plus case just got solved by you

Cindy Iverson’s Valentine’s Day weekend was ruined and she needed a little help salvaging it. And guess what? Our fearless advocacy team did it.

Today’s report from the trenches is a problem solved through our forum — someone who came to us for help and got it, in real time.
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Instead of honoring a “best rate” guarantee, they sent him a gift card

Steve Rabin’s name might be familiar to some of you, especially if you’re active in the comments. He’s a faithful reader of this site who turned to me for help a few weeks ago after he booked a room at the Best Western in Pasadena.
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“Their bait-and-switch tactics count on us having a short memory”

One question remains after trying — and failing — to mediate Gregory Bergman’s case with Hotwire: Why do we keep falling for it?

Why do we continue to book anonymous hotels that may or may not meet our expectations?

I don’t know. But I’d like to hear your theories.
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A “best” rate guarantee with the worst service

Best Western guarantees you’ll find the lowest rate on its website. Unless your name is Russ Thomas.
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