When dead airlines rise, where’s my refund?

It's alive ... maybe! / Photo by Carb B - Flickr
Duncan Fox saw a glimmer of hope when Mexicana Airlines recently announced it would return to the skies. Back in 2010, he’d booked a flight from San Francisco to Puerto Vallarta, Mexico, but shortly before his trip, Mexicana filed for bankruptcy protection and then folded.
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Three years later, Alitalia still owes me $528 for my lost baggage and ruined Italian vacation

Noah Markewich’s lost-luggage case had “lost cause” written all over it when he contacted me last week.

Why? It involved Alitalia, the historically troubled Italian airline.

It was more than three years old. Old cases are almost always unsolvable.

And it involved misplaced baggage, which is a problematic complaint category.

Still, Markewich epic, four-page, single-spaced letter is such a stunning documentation of an airline’s awful customer service, that I wish I could publish it in its entirety. It describes how Alitalia ruined his Italian vacation by losing his luggage — and when I say “ruin” it may be something of an understatement.
Read more “Three years later, Alitalia still owes me $528 for my lost baggage and ruined Italian vacation”