BAGGAGE COMPENSATION

Illustration of a worried woman in a tank top standing at a cruise ship railing, shading her eyes with one hand as she scans the horizon against a clear blue sky.

SAS lost her luggage—then a motel in Stockholm found it

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After Patrice Krecek’s suitcase did not arrive at Stockholm’s airport, she did everything right. She filed a Property Irregularity Report with SAS. She submitted a claim. She called customer service, more than once. Maybe she should have checked the Motel L Alvsjo, a 40-minute drive away, because that is exactly where her luggage turned up five weeks later, how it got there a mystery wrapped in pink duct tape. Inside that bag was most of her clothing for a 14-night cruise, including a new sweater she had bought just for the trip and never got to wear. Her husband had wrapped the case in hot pink tape so it would be easy to spot on the carousel, a detail that would matter more than he could have guessed. The motel could only hold the bag for a month before donating it. SAS had the address, the photos, and clear instructions, and still the suitcase sat 4,000 miles away. What it took to finally get it moving, and whether a claim filed one day late would cost the Kreceks everything, is where this case turns.

Illustration showing frustrated business class passengers standing next to their luggage while an Aer Lingus airplane flies away in the background, depicting the airline's failure to load priority-tagged baggage onto multiple consecutive flights despite tracking confirmation

Business class baggage disaster! Why is Aer Lingus ghosting us?

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Aer Lingus failed to load business class passengers’ priority-tagged luggage onto four consecutive flights despite AirTag tracking showing exact airport locations. The airline then promised $265 baggage delay reimbursement in writing but ghosted the couple for six months before declaring their case closed without payment. Under the Montreal Convention, airlines are liable for baggage delays on international flights and must compensate passengers for reasonable replacement expenses.

Frontier Airlines melted my stroller. Why won't it pay for a replacement?

Frontier Airlines melted my stroller. Why won’t it pay for a replacement?

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When Cheryce White flies from Phoenix to Seattle, she gate-checks her stroller. But when she retrieves it, the plastic frame is melted and the fabric undercarriage warped — so damaged it’s unsafe to use. She files a claim, but Frontier rejects it as “normal wear and tear.” After weeks of emails and follow-ups, she still hasn’t received a proper response. Can she get reimbursed?