I wasted $2,000 on a vacation rental that does not exist!

Paul Trosclair says he just spent nearly two grand on a vacation rental that does not exist. To make matters worse, Vrbo sided with the person he believes is a thief disguised as a host.

Now Trosclair hopes the Elliott Advocacy team can prove this vacation rental is nonexistent and get his money back.

But can we do it? (Reprint) Read more “I wasted $2,000 on a vacation rental that does not exist!”

I nearly froze in my Florida VRBO rental! Can I get a refund?

When an unexpected cold-snap threatened Nora Allen’s plans for a semitropical getaway, she tried to make the best of it. That is until she discovered the nonfunctional heating system in her VRBO rental. She tolerated the plummeting indoor temperature for several days before she finally abandoned the condo. So why won’t VRBO refund her money? Read more “I nearly froze in my Florida VRBO rental! Can I get a refund?”

How to handle a vacation rental disaster

To say that Alan Muskat’s accommodations in Costa Rica were a vacation rental disaster would be an understatement.

“It was horrid,” Muskat says. Mosquitoes buzzed through gaping holes in the screens. Termites infested the kitchen. The roof leaked.

“Worst of all, it had fleas,” he remembers. Read more “How to handle a vacation rental disaster”