How to handle a vacation rental disaster

To say that Alan Muskat’s accommodations in Costa Rica were a vacation rental disaster would be an understatement.

“It was horrid,” Muskat says. Mosquitoes buzzed through gaping holes in the screens. Termites infested the kitchen. The roof leaked.

“Worst of all, it had fleas,” he remembers.

I nearly froze in my Florida VRBO rental! Can I get a refund?

When an unexpected cold-snap threatened Nora Allen’s plans for a semitropical getaway, she tried to make the best of it. That is until she discovered that the advertised heating in her VRBO rental was nonfunctional. She tolerated the plummeting indoor temperature for several days before she abandoned the condo. So why won’t VRBO refund her money?

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