♬ It’s the most frustrating time of the year — to fly♪

The flying experience is worse than it was five years ago, and the worst time of the year to fly is now, according to a new survey.

But you probably didn’t need a survey to tell you that. And yet, here we are with a new Morning Consult research, commissioned by the U.S. Travel Association, a trade association that almost never says a bad word about airlines.

Merry Christmas, indeed. Read more “♬ It’s the most frustrating time of the year — to fly♪”

I fainted at the airport, and then I lost my vacation

When Beth Langston faints at the airport and is taken to the hospital, her nonrefundable trip to London is the first casualty. Is her refund DOA? Read more “I fainted at the airport, and then I lost my vacation”

These travelers say they were involuntarily denied boarding. Were they?

A baggage handler was late to work one day, delaying an Air Canada flight and setting off a chain of events that caused Janice and David Beebe to miss their flight. Read more “These travelers say they were involuntarily denied boarding. Were they?”

My car service company never showed up, and it never explained why

When Michael Tolcott books a car service to take him to the airport, he expects his ride to arrive as agreed. But when the vehicle doesn’t turn up, he is left scrambling to get to the airport and trying not to miss his flight. Read more “My car service company never showed up, and it never explained why”

Boarding area no-nos: Bad behavior before takeoff

It’s the complainers that make travelers such as Randall Kessler complain — specifically, the folks who shuffle around the airport waiting area, griping about something over which neither they nor their airline has any control.
Read more “Boarding area no-nos: Bad behavior before takeoff”