ACCOUNTABILITY Archives

Julie Duteau noticed something strange on her last two phone bills: a surprise $10 fee for a "modem lease." Problem is, she already owns her modem.

This surprise fee made her phone bill skyrocket

April 22, 2023March 18, 2023 by Christopher Elliott

Julie Duteau noticed something strange on her last two phone bills: a surprise $10 fee for a “modem lease.” Find out how to avoid unwanted surcharges like this on your bill.

Gerry Bauer thought canceling his reservation and receiving a refund on Vrbo would be easy. After all, the owner had offered to let him off the hook for his vacation home in Fort Myers, Fla., and return the $31,995 he'd charged for a three-month rental.

He tried to cancel a reservation and receive a refund. Vrbo charged him $31,995 instead

April 22, 2023March 5, 2023 by Christopher Elliott

Can a Vrbo take $31,995 from your bank account and leave you with nothing? It happened to Gerry Bauer. Here’s how to make sure it doesn’t happen to you.

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