Don’t be fooled by fake electronics: 5 tips
Ever had a “duh!” moment that you regretted for years to come?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Help! My Facebook account’s been hacked
Jan Walker’s friends are getting emails from someone else pretending to be her. Now Facebook has gone into radio silence and won’t help her shut down the impostor account. How do you get rid of your evil online twin?
A few secrets about asking you probably don’t know
Although Vivian Olds’ customer-service problem is pretty common, the solution isn’t.
How do I get rid of the Facebook fakers?
Someone is spoofing the accounts of a celebrity’s wife and teenage kids. What’s an IT guy to do when Facebook ignores him?
Is your phone card phony? 5 ways you can tell
When is an hour just 36 minutes? When you buy some phone cards, apparently. That’s the conclusion of a recent Federal Trade Commission investigation, which found certain pre-paid calling cards offered an average of just 40 percent of call minutes customers thought they were buying — and some, significantly less.
Check confusion at Macy’s is driving me #$&!@ mad
David Garcia writes two checks to Macy’s, but they’re deposited in the wrong place. Now it can’t help him fix the problem. How can he fix this problem?
Are you being fed a line? 5 secrets for breaking through the script
Talk to me. That’s all customers like you want when they call a company. They want someone to talk to them.
Help me get rid of these bogus moving charges, please!
Cala Woods is led to believe she won’t have to pay to move her DirecTV service. So why does she have to pay $230 to have her new subscription TV service “installed”?
Is your complaint being “form lettered”? Here are three ways to tell
It was just a matter of time before corporations created the perfect form letter, capable of fooling a veteran consumer advocate. Or you.
The Livingsocial offer that wasn’t social at all
After he buys four tickets for the Indy 500 through a coupon site, he learns he may not be sitting with his friends. Can he undo the purchase?