Problem Solved Archives

Lisa Bernstein's HP printer cartridge doesn't work, neither do the company's phones. How can she get HP to honor its warranty?

I’m done playing phone games with HP

January 23, 2024September 26, 2013 by Christopher Elliott

Lisa Bernstein’s HP printer cartridge doesn’t work — and apparently, neither do the company’s phones. How can she get HP to honor its warranty?

Teresa Ferris is mad. She recently paid her airline a $100 "unaccompanied minor" fee when her son flew alone from Oakland to Los Angeles.

The art of appeal: 5 tips that will turn a “no” into a “yes”

January 23, 2024September 25, 2013 by Christopher Elliott

Teresa Ferris is mad. She recently paid her airline a $100 “unaccompanied minor” fee when her son flew alone from Oakland to Los Angeles.

Google Plus doesn't like David Books' name. And now it's stopped listening to his requests for a social media account.

Google Plus says my name is not allowed — now what?

January 23, 2024September 19, 2013 by Christopher Elliott

Google Plus doesn’t like David Books’ name. And now it’s stopped listening to his requests for a social media account. Is there anything he can do to get the company’s attention?

Memo to corporate America: Your customers are not walking dollar bills. You should know that customers deserve happiness.

Why do companies really care about your happiness? (It’s not a trick question)

January 23, 2024September 18, 2013 by Christopher Elliott

Memo to corporate America: Your customers are not walking dollar bills.

Bob McIntyre and his wife have just suffered through the worst meal ever at a struggling winery. Can they get their money back?

Hey Travelzoo, you call that a winery tour and gourmet lunch?

January 23, 2024September 12, 2013 by Christopher Elliott

Bob McIntyre and his wife have just suffered through the worst meal ever at a struggling winery. Can they get their money back?

Cracked refrigerator shelves from Whirlpool.

Hey Whirlpool, why are my refrigerator shelves cracking?

November 23, 2024September 5, 2013 by Christopher Elliott

When Cynthia Barrett’s refrigerator shelves start to crack, she goes looking for answers from Whirlpool. She doesn’t like what she finds. Can this appliance be fixed?