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Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
    • Destinations
    • Problem Solved
    • On Travel
    • Safe Travels
    • The Travel Troubleshooter
    • Red List/Green List
    • Ultimate Consumer Guides
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    • Christopher Elliott’s books
    • Elliott Confidential
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Problem Solved

Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.

Fran Perry is curious about what happened to the valuables belonging to the Costa Concordia's victims. I dredge up an answer.

What happens to my valuables on a shipwreck?

January 27, 2024August 21, 2014 by Christopher Elliott

Fran Perry is curious about what happened to the valuables belonging to the Costa Concordia’s victims. I dredge up an answer.

Categories Problem Solved
Sprint promises Jennifer Thomas a discount, but it doesn't come through. Can she force the phone company to honor its word?

A little disconnect on Sprint’s discount offer

January 27, 2024August 14, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
Cheryl Emerson's wireless Internet connection won't work on her Dell computer. She spends an additional $236 to get it fixed.

Help! The wireless Internet on my Dell won’t work

May 24, 2025August 7, 2014 by Christopher Elliott

Cheryl Emerson’s wireless Internet connection won’t work on her Dell computer. She spends an additional $236 to get it fixed.

Categories Problem Solved
Alan Grinnell is having phone trouble with Verizon. Why can't he get the credit he deserves? Now what should he do?

Verizon won’t correct a billing error – now what?

January 27, 2024July 31, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
When CenturyLink sends Mark Schrader the wrong modem, he calls for help as it is not the modem he wanted. Is anyone listening?

Help! CenturyLink sent me a modem I didn’t want

January 27, 2024July 17, 2014 by Christopher Elliott

When CenturyLink sends Mark Schrader the wrong modem, he calls for help as it is not the modem he wanted. Is anyone listening?

Categories Problem Solved
After a series of technical problems and a move, he pays fee, but can he get out of it without paying a termination fee?

Help! DirecTV is holding my TV hostage

November 24, 2025July 3, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
Mindy Reyes' mother is facing a big phone bill from Verizon for service she didn't order. Can this be fixed?

Help! Verizon overbilled my mother

January 27, 2024June 26, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
Andre Klass's water heater is plagued by constant failures. Who's responsible for this malfunctioning heater appliance, and can it be fixed?

Help, my water heater is a lemon!

January 27, 2024June 19, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
Ralph Lagergren's cell phone "protection" won't protect him when he tries to invoke a buyback clause. Is he out of luck?

Help! I’m having a disconnect with my cell phone insurance

October 18, 2023June 5, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
Someone I’d never met in person – made an offhanded comment about one of my children. Should I blacklist him?

Yes, I have a blacklist. Can you guess who’s on it?

January 26, 2024June 3, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
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