Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
After Laurence Bauman’s closet collapses, he hires Beltway Builders to fix it. But soon afterward, the closet collapses again. Now the company wants him to sign a nondisclosure agreement. What’s going on?
Steven Tabet cancels his timeshare, but Citibank won’t help him. How do you fix a Citibank credit card dispute problem?
Ayotunde Fatusin just lost $2,000 after he accidentally transferred it to the wrong person through Zelle. Bank of America won’t reverse the transaction. But should it?
Did Amazon lose Roberto Cusato’s return package after he gave it to UPS? Amazon doesn’t have it — and is still holding the $756 he paid for the leg compressions.
Fransua Garcia just lost $2,500 after scammers sent her suspicious texts claiming to be from Citibank. Can she retrieve her money, which she transferred using Zelle?
When AT&T cancels Jacob Flores’ phone by mistake, he loses his trade-in credits. Now, he can’t get them back. What should he do?
When Margaretta McKenna upgrades her computer, her Rosetta Stone CD-ROM stops working. Can she upgrade to the new online version for free?
Kathleen Sullivan has $4,000 in fraudulent charges on her Citi Costco Visa. Why won’t Citibank help her?
PK Agarwal’s new Samsung dryer is damaged during the delivery. But the company refuses to replace it. Find out why — and how you can avoid a similar problem.
All of Jacquelyn Smith’s GE appliances broke down at the same time. Repeated visits by GE technicians have failed to fix the problems. What can she do?
