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On Travel

On Travel is a weekly consumer travel column that offers information and advice for people planning a business or leisure trip. The feature started in USA Today in 2013 and is now nationally syndicated.

Summer 2024 left many travelers regretting their vacation choices. From booking the wrong airlines to overstuffing itineraries, the mistakes were costly. I learned the hard way—overpaying for an airfare that drained my budget. And what about that missed opportunity to visit an iconic spot? With the new iPhone in hand, these regrets could have been avoided with better planning and advice from a travel pro. Don’t let these mistakes ruin your next vacation. Plan smarter for the upcoming seasons.

Summer’s over. What are your top vacation regrets?

October 10, 2024September 15, 2024 by Christopher Elliott

Flying a budget airline. Staying at a bad hotel. Traveling with the wrong people.
Vacation regrets, you may have a few for the summer of 2024. More than a few, actually.

Categories On Travel
It's easy to get treated like a second-class citizen when you travel: Just say the wrong thing.

Traveling? Here’s what to say if you want to get the worst treatment — guaranteed!

June 1, 2025September 8, 2024 by Christopher Elliott

It’s easy to get treated like a second-class citizen when you travel: Just say the wrong thing. That’s an undeniable fact that people are rediscovering during the busiest year in the history of modern travel.

Categories On Travel
Loyalty in travel is being questioned as more travelers hit their breaking points. Recent experiences, like Andy Abramson's delayed flight with American Airlines, highlight the growing frustration. Research shows that 1 in 10 travelers have had poor experiences this year, leading many to reduce or eliminate spending with the offending companies. The travel industry's focus on profits and the devaluation of loyalty programs are major factors. As service quality declines, many are considering whether it's time to switch to competitors that prioritize customer care and satisfaction.

Travelers reached their breaking point this summer. Is loyalty dead?

September 5, 2024September 1, 2024 by Christopher Elliott

When it comes to travel, is loyalty dead? 
That’s the question many travelers have been asking themselves during a record-breaking summer.

Categories On Travel
Overpacking is a common issue for many travelers, driven by insecurities, stress, and inexperience. With airlines raking in billions from luggage fees, it's time to rethink how much you really need to bring on your trips. From witnessing tourists struggling with oversized bags in destinations like Interlaken, Rio de Janeiro, and Bangkok, to hearing experts explain why we pack too much, this article offers insights and practical tips to help you pack smarter. Embrace minimalism, adjust your travel expectations, and avoid unnecessary fees on your next adventure.

You’re overpacking! Here’s how to lighten up when you travel

September 5, 2024August 25, 2024 by Christopher Elliott

You’re carrying too much luggage. Here’s how to lighten up.

Categories On Travel
Traveling recently? You're not alone if you've encountered laughably bad customer service. I lost my credit card last week, and my bank botched the replacement, sending it to the wrong address. Now, I'm stuck on endless calls with unhelpful representatives. The travel industry isn't faring any better, with record complaints and declining service quality. Airlines, car rentals, and hotels are scoring low in customer satisfaction. As travel booms, companies are taking customers for granted. Learn why this is happening and what you can do to manage the situation effectively.

Want better customer service when you travel? You must be joking

January 13, 2025August 18, 2024 by Christopher Elliott

If you think customer service is a joke, you’ve probably been traveling recently.

Categories On Travel
Richard Campbell experienced a nightmarish encounter with bedbugs at a small hotel in Italy's Cinque Terre. Awaking to bites on his arms and legs, he discovered bugs on the headboard and wall. The hotel owners, horrified, immediately took action by moving him to another room, laundering his clothes, and fumigating the room. They even refunded his stay and compensated him. Insect encounters, from bedbugs to ants and mosquitoes, are on the rise due to increased travel and climate change. Travelers should be prepared and know their rights when dealing with these pesky intruders.

Insects on vacation: How to spot them and how to avoid them

August 31, 2024August 11, 2024 by Christopher Elliott

Insects are coming for your next vacation.

Categories On Travel
John Smaistrla, a civil engineer from Houston, had a close call with a pickpocket on the Paris Métro Line 3. He felt a bump but thought nothing of it until he noticed his pants pocket zippers partially open. Thankfully, his wallet was still there, thanks to his secure travel shorts with triple-secure pockets. Pickpocketing is a growing issue for travelers, with thousands of Americans reporting stolen passports yearly. Experts advise using zippered pockets, crossbody bags, and being vigilant in crowded areas to prevent falling victim to these skilled thieves.

Traveling somewhere? Here’s how not to be a pickpocket victim

May 18, 2025August 4, 2024 by Christopher Elliott

On a recent trip to Paris, John Smaistrla was just a bump away from becoming a pickpocket victim. 

Categories On Travel

Angry air travelers are lashing out at each other. Here’s what to do.

December 15, 2024July 27, 2024 by Christopher Elliott

Is it my imagination, or are air travelers getting angrier at each other this summer? 

Categories On Travel
A fragile medical device. An overstuffed rollaboard. A large cooler filled with snacks. You'd be shocked by what passengers are trying to fit under their economy class seats these days.

Why the space shortage is squeezing airline passengers

June 8, 2025July 20, 2024 by Christopher Elliott

A fragile medical device. An overstuffed rollaboard. A large cooler filled with snacks.You’d be shocked by what passengers are trying to fit under their economy class seats these days. 

Categories On Travel
Airlines are surprising customers with unexpected kindness, such as shedding fees and offering free perks. This shift, influenced by government regulations and a surge in passenger complaints, aims to improve customer satisfaction and retain loyalty. While low-cost carriers like Spirit and Frontier lead this change, even legacy airlines are stepping up. However, experts warn that this newfound niceness might be short-lived and could eventually result in higher fares. Real, lasting change will only occur when passengers value service quality over cost, pushing airlines to consistently prioritize customer care.

Why are airlines being so nice to you?

July 15, 2024July 13, 2024 by Christopher Elliott

Airlines are shedding fees, giving away free stuff, and being extra nice to their customers. Has the world gone mad?

Categories On Travel
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