Orbitz

Orbitz is an online travel agency that owns the Orbitz, Cheaptickets and eBookers.com brands. It was acquired in 2015 by Expedia. Please refer to our Expedia page for additional contacts and information.

Telephone
Main : (312) 416-0018
Customer service : (888) 656-4546
Mailing address
500 W. Madison Street, Suite 1000
Chicago, IL 60661
Website
orbitz.com

What you need to know about Orbitz

We receive many complaints about Orbitz. This customer purchased airline tickets from Orbitz but discovered they were nonexistent after arriving at the airport.

How to resolve a problem with Orbitz

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Orbitz customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Eric Hart
Chief Financial Officer
Chief Executive
Peter Kern
Chief Executive Officer

Frequently asked questions about Orbitz

If you need to cancel your reservation, you can do so through your Orbitz account. Depending on the booking details, you may receive a full refund or a voucher for the cost of your hotel, even if you booked a nonrefundable rate.
Most fares are nonrefundable, but you can still make changes if the fare type you purchased permits it. Be sure to check the fare type and rules in your itinerary.
Orbitz is an online travel agency that allows you to search for travel options and compare availability and pricing. You can book flights, hotels, rental cars, cruises, and activities through Orbitz. It acts as a search engine, displaying pricing from different travel companies. When you’re ready to book, you can make your reservation through Orbitz instead of directly with the travel brand.
To change your flight on Orbitz, go to My Trips on your phone app, sign in, and select “Change Flight.” Follow the instructions provided.
Orbitz is a well-known brand. Remember to verify your reservation details and understand the terms before booking. Orbitz is known to respond quickly to requests made via social media.
Yes, you can cancel your reservations through Orbitz. Be aware that it’s a third-party booking website, so always verify your reservation with the hotel, airline, or travel brand before your trip begins.
Orbitz accepts various payment methods, including credit cards, debit cards, and PayPal. You can choose your preferred payment option during the booking process.
Orbitz is based in Chicago.

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