Whirlpool

Whirlpool Corporation is a home appliance manufacturer based in Benton Harbor, Michigan. It makes and sells washers, dryers, refrigerators, ranges, dishwashers and small kitchen appliances under the Whirlpool, Maytag, KitchenAid, JennAir, Amana and Brastemp brands. The company trades on the New York Stock Exchange under the symbol WHR. Marc Bitzer is chairman and chief executive officer.

Telephone
Main : (269) 923-5000
Customer service : (866) 698-2538
Mailing address
2000 N. M-63
Benton Harbor, MI 49022-2692
Website
whirlpool.com

What you need to know about Whirlpool

We receive occasional complaints about Whirlpool. Whirlpool sent a customer a faulty stove three times. These Whirlpool customers ended up with a fridge that started leaking, forcing them to replace their floors for the cost of $4,200. A Whirlpool manager admitted to this customer that their microwave was defective and still tried to charge him $300 for the repair.

How to resolve a problem with Whirlpool

Try self-service first

Use our proven resolution methods, or Whirlpool’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Whirlpool respond?

Phone support
Available Monday through Friday from 8 a.m. to 6 p.m. Eastern time. Call (866) 698-2538,
Email support
Response time unknown. Email whirlpool_customerexperience@whirlpool.com.
Live chat support
Live chat is available via whirlpool.com.
Social media
Whirlpool is available on social media platforms such as Facebook.

Access Whirlpool social media here.
Help center/FAQ
Access Whirlpool help center on its website.
Verified contacts

Whirlpool customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Aaron Snider
Senior Customer Relations
Secondary
Laurie Walter
Customer Relations Director
Chief Executive
Alessandro Perucchetti
President and Chief Operating Officer
Chief Executive
Marc Bitzer
Chairman and Chief Executive Officer

Additional contacts

Juan Carlos Puente
Executive President, Whirlpool North America and Global Strategic Sourcing

Whirlpool customer service policies

Whirlpool's privacy statement says the company collects personal information from consumers, business partners, and job applicants, and explains how that information is used, shared, and retained. The company says it complies with major privacy laws including the California Consumer Privacy Act, the EU's General Data Protection Regulation, and Brazil's General Data Protection Law, and that the same standards apply globally regardless of where a consumer is located. Internally, the company says it has a Privacy and Security team and a quarterly Global Cybersecurity and Privacy Steering Committee that oversee compliance, supported by policies covering privacy governance, privacy by design, data retention, and cookies. Consumers can submit a data access request, a data deletion request, or a "Do Not Sell or Share My Personal Information" request through web forms linked on the privacy statement page. Residents of about 16 U.S. states plus Canada have expanded access rights under the statement. The full Privacy Notice is the binding document; the privacy statement on whirlpoolcorp.com is the consumer-facing summary.

Whirlpool loyalty program

Whirlpool doesn't have a loyalty program.

Frequently asked questions about Whirlpool

- For customers in the U.S., call (866) 698-2538. The customer service team is available from Monday to Friday, between 8 a.m. and 6 p.m. Eastern time. - For customers in Canada, call (800) 807-6777. The customer service team is available from Monday to Friday, between 8 a.m. and 6 p.m. Eastern time.  Before calling, ensure you have your appliance's model and serial numbers available.
You can send an email to Whirlpool at whirlpool_customerexperience@whirlpool.com.
The company's headquarters is at 2000 N. M-63, Benton Harbor MI 49022-2692. 
No, Whirlpool primarily sells its products through authorized retailers and dealers.
Whirlpool Corporation is a publicly traded company, listed on the New York Stock Exchange under the ticker symbol WHR.
Warranty periods vary by product. Typically, Whirlpool appliances come with a one-year limited warranty, but specific products may have extended warranty options. Check your user manual or the Whirlpool website for detailed warranty information.
To schedule a repair service, you can call Whirlpool customer service at (866) 698-2538 or book an appointment online through the Whirlpool website. You will need your appliance model number and details of the issue.
Replacement parts and accessories for Whirlpool appliances can be purchased directly from the Whirlpool website, authorized dealers, or through third-party retailers.

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