Zivame

Zivame is an online lingerie and intimate wear retailer based in India.

Telephone
Customer service : +91-804-024-5577
Email
Mailing address
3rd Floor, Court House, Lokmanya Tilak Margz
Dhobi Talao, Mumbai, India 400 002
Website
zivame.com

What you need to know about Zivame

Zivame’s customer service response times generally range from 24 to 48 hours. During peak times, it may take longer.

How to resolve a problem with Zivame

Try self-service first

Use our proven resolution methods, or Zivame’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Zivame respond?

Phone support
Zivame's customer service typically responds within 24 to 48 hours for inquiries. Call customer service at +91-804-024-5577
Email support
Zivame's customer service email support generally responds within 24 to 48 hours. However, response times can vary depending on the volume of inquiries. Email Zivame at customercare@zivame.com.
Live chat
Zivame’s live chat support typically provides quick responses, often within a few minutes, depending on availability and queue length. It's a good option for real-time assistance with order issues, product inquiries, or general support. However, response times may vary during peak hours.
Social media
Zivame's customer service via social media typically responds within a few hours, though response times can vary depending on the platform and volume of inquiries. The company is active on platforms such as Facebook, Instagram, and X. However, for more complex issues, the company might direct you to email or phone support. Here's how to reach Zivame via social media.
Help center/FAQ
Zivame's help center and FAQ section provide self-service options for common queries and are available 24/7. While the FAQs typically offer instant answers, if you need more specific assistance, you might be directed to contact customer support. For response times, if you escalate an issue from the help center, it may take 24 to 48 hours to get a response, depending on the query.
Verified contacts

Zivame customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kiruba Devi
COO and Head
Chief Executive
Lavanya Pachisia
Chief Executive

Zivame customer service policies

The cancellation, return and refund policy explains how the company handles product returns, exchanges, and refunds, including the eligibility criteria and timelines.

Zivame loyalty program

Zivame has a loyalty program called Zivame Plus. It offers benefits such as free shipping, exclusive discounts and early access to sales.

Frequently asked questions about Zivame

Call +91-804-024-5577 or email customercare@zivame.com.
Yes, Zivame has an online chat service.
Orders are shipped within 24-48 hours. Once your order is shipped, you will receive an email with the tracking number and courier details.

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