Zivame Customer Service Contacts

Zivame is an online lingerie and intimate wear retailer based in India.

How to reach a person at Zivame

Zivame Responsiveness rating

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3/5

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What you need to know about Zivame

Zivame’s customer service response times generally range from 24 to 48 hours. During peak times, it may take longer.

Zivame customer service response times

Zivame’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportZivame’s customer service typically responds within 24 to 48 hours for inquiries. Call customer service at +91-821-423-2000.
Email supportZivame’s customer service email support generally responds within 24 to 48 hours. However, response times can vary depending on the volume of inquiries. Email Zivame at customercare@zivame.com.
Live chatZivame’s live chat support typically provides quick responses, often within a few minutes, depending on availability and queue length. It’s a good option for real-time assistance with order issues, product inquiries, or general support. However, response times may vary during peak hours.
Social mediaZivame’s customer service via social media typically responds within a few hours, though response times can vary depending on the platform and volume of inquiries. The company is active on platforms such as Facebook, Instagram, and X. However, for more complex issues, the company might direct you to email or phone support. Here’s how to reach Zivame via social media.
Help center/FAQZivame’s help center and FAQ section provide self-service options for common queries and are available 24/7. While the FAQs typically offer instant answers, if you need more specific assistance, you might be directed to contact customer support. For response times, if you escalate an issue from the help center, it may take 24 to 48 hours to get a response, depending on the query.

How to resolve a problem with Zivame

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Zivame mailing address

3rd Floor
Court House
Lokmanya Tilak Margz
Dhobi Talao, Mumbai, India 400 002

Zivame loyalty program

Zivame has a loyalty program called Zivame Plus. It offers benefits such as free shipping, exclusive discounts and early access to sales.

Zivame social media channels

X


Zivame executive customer service contacts

Primary Contact
Ajay Kumar
Operation Manager
3rd Floor
Court House
Lokmanya Tilak Margz
Dhobi Talao, Mumbai India 400 002
kumar@zivame.com

LinkedIn

Secondary Contact
Manasmita Pattnaik
Customer Relations Manager
3rd Floor
Court House
Lokmanya Tilak Margz
Dhobi Talao, Mumbai India 400 002
manasmita.p@zivame.com

LinkedIn

Chief Executive
Lavanya Pachisia
3rd Floor
Court House
Lokmanya Tilak Margz
Dhobi Talao, Mumbai India 400 002
lavanya.p@zivame.com

LinkedIn

Zivame customer service policies

What is Zivame's cancellation, return and refund policy?

The cancellation, return and refund policy explains how the company handles product returns, exchanges, and refunds, including the eligibility criteria and timelines.

What is Zivame's privacy policy?

Zivame’s privacy policy states how it uses, collects, and processes personal and sensitive information to enhance user experience and fulfill services through its platform. By using the platform, users consent to the collection and use of the data for order processing.

What is Zivame's fees and payments policy?

Zivame outlines payment methods and procedures for transactions on its platform, including net banking, credit/debit cards, Zcoins, and cash on delivery.

How do I register with Zivame?

  • Click “Sign In” or “Register” at the top right corner of the page
  • Enter your details
  • Click on “Create Account”

 

How do I cancel my order?

Go to order history under your Zivame account page. Cancellation is possible until the order has shipped.

Frequently asked questions about Zivame

How can I contact Zivame customer service?

Does Zivame have an online chat service?

Yes, Zivame has an online chat service.

How can I track my order?

Orders are shipped within 24-48 hours. Once your order is shipped, you will receive an email with the tracking number and courier details.

How to get professional help with your Zivame problem

If you need help with Zivame, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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