Zivame is an online lingerie and intimate wear retailer based in India.
What you need to know about Zivame
Zivame’s customer service response times generally range from 24 to 48 hours. During peak times, it may take longer.
- The response times for Zivame’s customer service can vary, influenced by the contact method, inquiry volume, and the type of issue.
- Resolve problems with Zivame using our insider guide or by contacting its executive team directly.
- Zivame follows standard customer service policies. Here are answers to some of the most frequently asked questions about the company’s services.
Zivame customer service response times
Zivame’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Zivame’s customer service typically responds within 24 to 48 hours for inquiries. Call customer service at +91-821-423-2000. |
Email support | Zivame’s customer service email support generally responds within 24 to 48 hours. However, response times can vary depending on the volume of inquiries. Email Zivame at customercare@zivame.com. |
Live chat | Zivame’s live chat support typically provides quick responses, often within a few minutes, depending on availability and queue length. It’s a good option for real-time assistance with order issues, product inquiries, or general support. However, response times may vary during peak hours. |
Social media | Zivame’s customer service via social media typically responds within a few hours, though response times can vary depending on the platform and volume of inquiries. The company is active on platforms such as Facebook, Instagram, and X. However, for more complex issues, the company might direct you to email or phone support. Here’s how to reach Zivame via social media. |
Help center/FAQ | Zivame’s help center and FAQ section provide self-service options for common queries and are available 24/7. While the FAQs typically offer instant answers, if you need more specific assistance, you might be directed to contact customer support. For response times, if you escalate an issue from the help center, it may take 24 to 48 hours to get a response, depending on the query. |
How to resolve a problem with Zivame
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Zivame mailing address
3rd Floor
Court House
Lokmanya Tilak Margz
Dhobi Talao, Mumbai, India 400 002
Zivame executive customer service contacts
Primary Contact
Ajay Kumar
Operation Manager
3rd Floor
Court House
Lokmanya Tilak Margz
Dhobi Talao, Mumbai India 400 002
kumar@zivame.com
Secondary Contact
Manasmita Pattnaik
Customer Relations Manager
3rd Floor
Court House
Lokmanya Tilak Margz
Dhobi Talao, Mumbai India 400 002
manasmita.p@zivame.com
Chief Executive
Lavanya Pachisia
3rd Floor
Court House
Lokmanya Tilak Margz
Dhobi Talao, Mumbai India 400 002
lavanya.p@zivame.com
How can I contact Zivame customer service?
Call +91-821-423-2000 or email customercare@zivame.com.
Does Zivame have an online chat service?
Yes, Zivame has an online chat service.
How can I track my order?
Orders are shipped within 24-48 hours. Once your order is shipped, you will receive an email with the tracking number and courier details.
How to get professional help with your Zivame problem
If you need help with Zivame, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.