Zip’s AW Direct Customer Service Contacts

Zip’s AW Direct is a supplier of towing and work truck equipment, providing a range of products and services to support the needs of towing professionals and fleet operators.

How to reach a person at Zip’s AW Direct

Zip's AW Direct Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Zip’s AW Direct

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Zip’s AW Direct

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Zips AW Direct mailing address

316 W Milwaukee Street
New Hampton, IA 50659

Zip’s AW Direct social media channels


Zip’s AW Direct executive customer service contacts

Primary Contact
Eric Albertson
National Sales
316 W Milwaukee Street
New Hampton, IA 50659
(248) 826-6219


Secondary Contact
Amanda Zett
Chief Operating Officer
316 W Milwaukee Street
New Hampton, IA 50659


Chief Executive
Paul Rottinghaus
316 W Milwaukee Street
New Hampton, IA 50659


Frequently asked questions about Zip's AW Direct

What is the address of the Michigan branch?

27265 Wick Road
Taylor, MI 48180
(800) 222-6047

What is the Michigan branch customer service hours?

Monday to Friday, 8 a.m. to 5 p.m. Eastern time.

What is the address of the Iowa branch?

316 West Milwaukee Street
New Hampton, IA 50659
(800) 222-6047

What is the Iowa branch customer service hours?

Monday to Friday, 7 a.m. to 5:30 p.m. Central time.

How do I track my order with Zips AW Direct?

To track your order, log into your account on the Zips AW Direct website and navigate to the “Order History” section. Alternatively, you can enter your tracking number on the “Track Order” page.

How can I find a specific product on the Zips AW Direct website?

Use the search bar at the top of the Zips AW Direct homepage to enter keywords, product names, or item numbers. You can also browse through categories and filters to narrow down your search.

Can I cancel or modify my order after it has been placed?

Orders can be canceled or modified within a short window after being placed. Contact customer service at (800) 222-6047 as soon as possible to make changes. Once the order has been processed, modifications may not be possible.

How to get professional help with your Zip's AW Direct problem

If you need help with Zip's AW Direct, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help