Zipcar is a car-sharing service that allows users to rent vehicles by the hour or day, providing flexible access to cars without ownership.
Zipcar Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Zipcar
We have not received any recent complaints about Zipcar.
How to resolve a problem with Zipcar
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Zipcar mailing address
379 Interpace Parkway
Parsippany, NJ 07054
Zipcar executive customer service contacts
Primary Contact
Dana Stewart
Manager, Customer Advocacy
379 Interpace Parkway
Parsippany, NJ 07054
Dana.Stewart@avisbudget.com
Secondary Contact
Bjorn Fjordholm
Director, Customer Service
379 Interpace Parkway
Parsippany, NJ 07054
Bjorn.Fjordholm@avisbudget.com
Chief Executive
Brian Choi
379 Interpace Parkway
Parsippany, NJ 07054
brian.choi@avisbudget.com
Does Zipcar have an online contact form?
Yes, you can find the online contact form here.
What should I do if my Zipcar is unavailable or broken?
Contact Zipcar support immediately through the app or call the customer service line at (866) 494-7227.
How do I cancel or modify my Zipcar reservation?
Use Zipcar’s app or visit its website.
How to get professional help with your Zipcar problem
If you need help with Zipcar, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
