Zipcar is a car-sharing service that allows users to rent vehicles by the hour or day, providing flexible access to cars without ownership.
Zipcar Responsiveness rating
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What you need to know about Zipcar
We have not received any recent complaints about Zipcar.
How to resolve a problem with Zipcar
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Zipcar mailing address
35 Thomson Place
Boston, MA 02210
Zipcar executive customer service contacts
Primary Contact
Aidan Cardella
VP, Operations and Strategy
35 Thomson Place
Boston, MA 02210
aidan.cardella@zipcar.com
Secondary Contact
Sherrill Kaplan
VP, Head of Marketing & Sales
35 Thomson Place
Boston, MA 02210
sherrill.kaplan@zipcar.com
Chief Executive
Tracey Zhen
35 Thomson Place
Boston, MA 02210
tracey.zhen@zipcar.com
Does Zipcar have an online contact form?
Yes, you can find the online contact form here.
What should I do if my Zipcar is unavailable or broken?
Contact Zipcar support immediately through the app or call the customer service line at (866) 494-7227.
How do I cancel or modify my Zipcar reservation?
You can cancel or modify your reservation via the app or website.
How to get professional help with your Zipcar problem
If you need help with Zipcar, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
