Zaxby’s is a fast-food chain known for its chicken wings, fingers, and sandwiches.
Zaxbys Responsiveness rating
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What you need to know about Zaxbys
The company responds to most customer complaints in a satisfactory manner.
- Zaxbys’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Zaxbys with our insider guide or through its executive contacts.
- Zaxbys’ customer service policies are standard. Here are our frequently asked questions about Zaxbys.
Zaxbys customer service response times
Zaxbys’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available Monday through Sunday from 10 a.m. to 9:30 p.m. (Eastern time) Call customer service at (866) 892-9297. |
| Email support | Zaxby’s customer service responds to email inquiries within 24 to 48 hours. Response times may vary depending on volume, but representatives are available to assist during business hours, Monday through Sunday from 10 a.m. to 9:30 p.m. (Eastern time) Email Zaxby’s at guestsupport@zaxbys.com. |
| Live chat | Zaxby’s website does not currently offer a live chat option for customer support. |
| Social media | Zaxby’s is active on social media platforms such as Facebook, X, and Instagram. However, it does not provide dedicated customer service through these channels. Customers may still reach out via social media, but Zaxby’s recommends using the “Contact Us” form or calling customer service at (866) 892-9297 for support. |
| Help center/FAQ | Zaxby’s does not have a dedicated help center or FAQ section on its website. |
How to resolve a problem with Zaxbys
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Zaxbys mailing address
1040 Founders Blvd
Athens, GA 30606
Zaxbys loyalty program
Zaxby’s offers a loyalty program called Zax Rewardz, allowing customers to earn points on purchases and redeem those points for free food and rewards.
Zaxbys social media channels
Zaxbys executive customer service contacts
Primary Contact
Marshell Richards
Director of Franchise Field Operations
1040 Founders Blvd
Athens, GA 30606
mrichards@zaxbys.com
Secondary Contact
Sharlene Smith
Chief Operating Officer
1040 Founders Blvd
Athens, GA 30606
ssmith@zaxbys.com
Chief Executive
Bernard Acoca
1040 Founders Blvd
Athens, GA 30606
bacoca@zaxbys.com
Zaxbys customer service policies
What is Zaxby's privacy policy?
Zaxby’s privacy policy explains how the company collects, uses, shares, and protects customer information when interacting with its website, mobile app, and other digital services. The policy covers the types of personal data collected, including names, contact details, payment information, and location data, which may be used for order processing, marketing, customer support, and loyalty rewards. Zaxby’s may share information with third-party service providers, such as payment processors and delivery partners, but does not typically sell customer data.
What are Zaxby's terms of use?
Zaxby’s terms of use outline the rules and guidelines for using its website, mobile app, and other digital services. The policy covers important topics such as user responsibilities, intellectual property rights, limitations of liability, and dispute resolution.
Zaxbys self-service links
How do I place an online order at Zaxby’s?
- Visit the website.
- Enter your location to find a nearby restaurant.
- Select menu items and customize your order.
- Choose pickup or delivery (if available).
- Complete payment and checkout.
How do I redeem my Zax Rewardz points?
- Log into the Zaxby’s app or website.
- Navigate to the Zax Rewardz section.
- Select available rewards and apply the rewards to your order at checkout.
How can I update my account details for Zaxby’s online services?
- Log into your Zaxby’s account via the app or website.
- Go to the profile settings section.
- Edit details such as your email, phone number, or payment information.
How can I contact Zaxbys customer service?
Call (866) 892-9297 or email guestsupport@zaxbys.com.
Does Zaxby’s offer catering?
Yes, Zaxby’s provides catering services, including party platters, boxed meals, and salads.
Does Zaxby’s offer vegetarian options?
Zaxby’s menu primarily focuses on chicken, but vegetarian options such as grilled cheese sandwiches, salads (without chicken), and sides are available.
How to get professional help with your Zaxbys problem
If you need help with Zaxbys, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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