Zaxbys

Zaxby's is a fast-food chain known for its chicken wings, fingers, and sandwiches.

Telephone
Main : (866) 892-9297
Mailing address
1040 Founders Blvd
Athens, GA 30606
Website
global.zaxbys.com/welcome.html

What you need to know about Zaxbys

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Zaxbys

Try self-service first

Use our proven resolution methods, or Zaxbys’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Zaxbys respond?

Phone support
Representatives are available 7 days a week from 10 a.m. to 9:30 p.m. Eastern time.
 
Call customer service at (866) 892-9297. 
Email support
Zaxby does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chat
The Zaxbys website does not currently offer a live chat option for customer support.
Social media
Zaxbys is active on social media platforms such as Facebook, X, and Instagram. However, it does not provide dedicated customer service through these channels. Customers may still reach out via social media, but Zaxbys recommends using the "Contact Us" form or calling customer service at (866) 892-9297 for support.
Help center/FAQ
Zaxbys does not have a dedicated help center or FAQ section on its website.
Verified contacts

Zaxbys customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Marshell Richards
Director of Franchise Field Operations
Primary
Steven Cohen
Director of Guest Experience and Business Optimization
Chief Executive
Sharlene Smith
Chief Operating Officer
Chief Executive
Bernard Acoca
Chief Executive

Zaxbys customer service policies

Zaxbys' privacy policy explains how the company collects, uses, shares, and protects customer information when interacting with its website, mobile app, and other digital services. The policy covers the types of personal data collected, including names, contact details, payment information, and location data, which may be used for order processing, marketing, customer support, and loyalty rewards. Zaxbys may share information with third-party service providers, such as payment processors and delivery partners, but does not typically sell customer data.

Zaxbys loyalty program

Zaxbys offers a loyalty program called Zax Rewardz, allowing customers to earn points on purchases and redeem those points for free food and rewards.

Frequently asked questions about Zaxbys

Call (866) 892-9297.
Yes, Zaxbys provides catering services, including party platters, boxed meals, and salads.
Zaxbys menu primarily focuses on chicken, but vegetarian options such as grilled cheese sandwiches, salads (without chicken), and sides are available.

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