Zappos Customer Service

Zappos is an online retailer that offers a wide range of products, including shoes, apparel, and bags from various brands.

How to reach a person at Zappos

Customer service (800) 927-7671

Text (833) 927-7898

zappos.com

Zappos Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Zappos

What you need to know about Zappos

The company responds to most customer complaints in a satisfactory manner.

Zappos’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Zappos with our insider guide or through its executive contacts.
Zappos’ customer service policies are standard. Here are our frequently asked questions about Zappos.

Zappos customer service response times

Zappos customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support	Representatives are available 24/7, except for major holidays. Call customer service at (800) 927-7671.
Text support	Text Support is available 24/7, except for major holidays. Text CHAT to (833) 927-7898.
Live chat	Zappos offers a live chat service for customer support, available 24/7 except for major holidays. Text CHAT to (833) 927-7898.
Social media	Zappos is active on social media platforms such as Facebook, X, Instagram, and YouTube, where the company engages with customers, share updates, and offer support. Here’s how to reach Zappos via social media.
Help center/FAQ	Zappos’ help center/FAQ offers immediate assistance to common questions, providing customers with quick answers on topics such as order status, returns, shipping, and account management.

How to resolve a problem with Zappos

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Zappos mailing address

400 East Stewart Avenue
Las Vegas, NV 89101

Zappos loyalty program

Zappos offers a loyalty program called Zappos VIP, which provides members with benefits such as free expedited shipping and early access to sales.

Facebook

Instagram

TikTok

YouTube

Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Zappos.

Zappos executive customer service contacts

Primary Contact
Brian Finer
Senior Manager
400 East Stewart Avenue
Las Vegas, NV 89101
brian@zappos.com

Secondary Contact
Chris Mattice
Vice President, Chief Financial Officer, Chief Operations Officer
400 East Stewart Avenue
Las Vegas, NV 89101
chris@zappos.com

Chief Executive
Scott Schaefer
400 East Stewart Avenue
Las Vegas, NV 89101
scott@zappos.com

Zappos customer service policies

What is Zappos' privacy policy?

Zappos’ privacy policy outlines how the company collects, uses, and protects personal information provided by customers. It details the types of information gathered, such as personal details, payment information, and browsing activity.

What are Zappos' terms of use?

Zappos’ terms of use set forth the rules and conditions for using its website and services.

What is Zappos' accessibility statement?

Zappos’ accessibility statement describes the measures the company takes to ensure that the website and digital services are accessible to all customers, including those with disabilities.

Zappos self-service links

How do I create a Zappos account?

Visit the website, navigate to the top right corner, and click on “Sign In.” Select “Create an Account” and enter your personal information, including your email address and a password.

How can I track my order?

Visit the website, log into your account, navigate to the “Orders” section, and select the order you want to track. You’ll find the tracking number and a link to track your shipment directly through the carrier.

How do I update my shipping address or personal information?

Visit the website, log into your account, navigate to the “Account Settings” section, and select “Personal Information” or “Shipping Address.” You can update your shipping address, email, and other personal details.

Frequently asked questions about Zappos

How can I contact Zappos customer service?

Call (800) 927-7671 or text CHAT to (833) 927-7898.

What payment methods does Zappos accept?

Zappos accepts a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and Zappos gift cards.

Can I purchase Zappos products in physical stores?

Zappos is primarily an online retailer and does not have physical stores. Its products are available for purchase through its website.

How to get professional help with your Zappos problem

If you need help with Zappos, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.