Zappos

Zappos is an online retailer that offers a wide range of products, including shoes, apparel, and bags from various brands.

Telephone

Customer service : (800) 927-7671

Customer service : (833) 927-7898

Mailing address

400 East Stewart Avenue
Las Vegas, NV 89101

Website

zappos.com

What you need to know about Zappos

The company responds to most customer complaints in a satisfactory manner.

Zappos' customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Zappos with our insider guide or through its executive contacts.
Zappos' customer service policies are standard. Here are our frequently asked questions about Zappos.

How to resolve a problem with Zappos

Try self-service first

Use our proven resolution methods, or Zappos’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Zappos respond?

Phone support

Representatives are available 24/7, except for major holidays.

Call customer service at (800) 927-7671.

Text support

Text Support is available 24/7, except for major holidays.

Text CHAT to (833) 927-7898.

Live chat

Zappos offers a live chat service for customer support, available 24/7 except for major holidays.

Text CHAT to (833) 927-7898.

Social media

Zappos is active on social media platforms such as Facebook, X, Instagram, and YouTube, where the company engages with customers, shares updates, and offers support.

Here's how to reach Zappos via social media.

Help center/FAQ

Zappos' help center/FAQ offers immediate assistance to common questions, providing customers with quick answers on topics such as order status, returns, shipping, and account management.

Verified contacts

Zappos customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Brian Finer

Senior Manager

brian@zappos.com

Secondary

Chris Mattice

Vice President, Chief Financial Officer, Chief Operations Officer

chris@zappos.com

Chief Executive

Scott Schaefer

Chief Executive

scott@zappos.com

Zappos self-service links

Visit the website, navigate to the top right corner, and click on "Sign In." Select "Create an Account" and enter your personal information, including your email address and a password.

Zappos customer service policies

Zappos’ privacy policy outlines how the company collects, uses, and protects personal information provided by customers. It details the types of information gathered, such as personal details, payment information, and browsing activity.

Zappos loyalty program

Zappos offers a loyalty program called Zappos VIP, which provides members with benefits such as free expedited shipping and early access to sales.

Frequently asked questions about Zappos

Call (800) 927-7671 or text CHAT to (833) 927-7898.

Zappos accepts a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and Zappos gift cards.

Zappos is primarily an online retailer and does not have physical stores. Its products are available for purchase through its website.

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