Yelp publishes user-generated reviews and information on local businesses and service providers through its website at Yelp.com, and via its mobile apps.
Yelp Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Yelp
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Yelp
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Yelp mailing address
140 New Montgomery Street
Suite 900
San Francisco, CA 94105
Yelp social media channels
Yelp executive customer service contacts
Primary Contact
Vince Sollitto
Senior Vice President, Communications and Public Affairs
140 New Montgomery Street
Suite 900
San Francisco, CA 94105
vince@yelp.com
Secondary Contact
Jed Nachman
Chief Operating Officer and Director
140 New Montgomery Street
Suite 900
San Francisco, CA 94105
jed@yelp.com
Chief Executive
Jeremy Stoppelman
140 New Montgomery Street
Suite 900
San Francisco, CA 94105
jeremy@yelp.com
How can I contact Yelp customer service?
Call (415) 908-3801 or email feedback@yelp.com.
How can I speak to an operator at Yelp?
To reach an operator, call (415) 908-3801, wait for two repetitions of the automated message; on the third repetition, it will offer option 7 to reach an operator.
How to get professional help with your Yelp problem
If you need help with Yelp, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
