Yahoo Customer Service Contacts

Yahoo’s privacy policy describes the categories of personal information Yahoo collects from users, including registration data, communications content, location, device identifiers, and usage data across Yahoo properties. It explains how the information is used for service delivery, personalization, advertising, and security, and how it is shared with affiliates, service providers, and advertising partners. The policy outlines user controls, including the ability to access, delete, or limit use of personal data, and details specific rights for residents of California, Virginia, and other jurisdictions with applicable privacy laws.

Yahoo’s return and refund policy cover refunds for paid Yahoo services such as Yahoo Plus subscriptions. Subscription fees are generally non-refundable except where required by law, but users may cancel at any time through their account billing page; cancellation stops future charges but does not refund the current billing period. Refund requests are evaluated case by case through Yahoo’s help portal. Auto-renewal applies to most paid services unless canceled before the renewal date.

Yahoo’s terms of service set out the rules for using Yahoo properties, including account eligibility, acceptable use, content ownership, license grants, and Yahoo’s right to modify or discontinue services. The terms include a mandatory binding arbitration clause for U.S. users and a class action waiver, with an opt-out window of 30 days after first accepting the terms. They also disclaim warranties, limit Yahoo’s liability, and explain how disputes related to specific products (such as Yahoo Mail, Finance, or Search) are governed by additional service-specific terms.

To create a Yahoo account, visit the Yahoo sign-up page and enter your name, preferred Yahoo email address, password, mobile number, and date of birth. Yahoo will send a verification code by text or call to confirm your phone number, after which your account and Yahoo Mail inbox are active immediately. You can use the same Yahoo ID to sign in to Yahoo Mail, Yahoo Finance, Yahoo Sports, and Yahoo News.

Go to the Yahoo sign-in page and enter your Yahoo email address, phone number, or recovery email, followed by your password. If two-step verification is enabled, Yahoo will send a code to your phone or authenticator app. For sign-in errors, see Yahoo’s sign-in help page.

To reset a forgotten Yahoo password, visit the Yahoo Sign-in Helper and enter your Yahoo ID or recovery email. Yahoo will send a verification code to your recovery phone number or email, which you’ll use to create a new password. If you no longer have access to your recovery options, follow the steps in Yahoo’s account recovery guide.

If your Yahoo account has been hacked, sign in and immediately change your password, review recent sign-in activity at Yahoo Account Info, enable two-step verification, and check your Yahoo Mail settings for unauthorized forwarding rules or reply-to addresses. Full step-by-step instructions are available in Yahoo’s secure your account guide.

You can manage your Yahoo account, including personal info, recovery options, security settings, and connected devices, at the Yahoo Account Info page. From there you can update your password, add or remove recovery phone numbers and emails, review recent sign-in activity, and manage app passwords.

Yahoo Mail settings, including filters, vacation responses, signatures, blocked addresses, and forwarding, are managed from the gear icon in Yahoo Mail or through the Yahoo Mail help center.

To cancel a Yahoo Plus subscription, sign in to Yahoo Account Info, select the subscription you want to cancel, and click “Cancel.” Cancellation stops future billing but does not refund the current billing period. Detailed steps are in Yahoo’s cancel a subscription help article.

Yahoo subscription fees are generally non-refundable, but you can request a refund by signing in and submitting a request through the Yahoo billing help center. Refund eligibility depends on the product, the time since purchase, and applicable state law.

Yahoo Plus subscribers can call Yahoo at (800) 305-7664 Monday through Friday from 8 a.m. to midnight, and weekends from 8 a.m. to 8 p.m. (all times Eastern time). Free users can submit questions through the Yahoo Help Central portal or post on the @YahooCare account on X.

To permanently delete a Yahoo account, visit the Yahoo account termination page and confirm your password. Yahoo holds the account in a deactivated state for approximately 30 days before permanent deletion; during that window you can restore it by signing in. Full details are in Yahoo’s account deletion help article.

You can download a copy of your Yahoo data, including Mail, Calendar, and Contacts, by visiting the Yahoo Privacy Dashboard and selecting “Download Your Data.”