Wyzant Customer Service Contacts

Wyzant is an online platform that connects students with independent tutors for one-on-one learning in various subjects.

How to reach a person at Wyzant

Wyzant Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Wyzant

What you need to know about Wyzant

Wyzant generally responds to customer service issues in a satisfactory manner.

Wyzant customer service response times

Wyzant’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportWyzant does not have phone support.
Email support
support@wyzant.com
You can contact support through the contact form or by emailing support@wyzant.com. Response times typically range from a few hours to one business day.
Live chat supportWyzant does not have live chat support.
Social mediaWyzant may respond to messages or comments on platforms such as Facebook or X, but response times can vary and are not guaranteed.
Help center/FAQThe Wyzant Help Center provides immediate access to articles on account management, tutor/student interactions, payments, and more.

How to resolve a problem with Wyzant

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Wyzant mailing address

777 Mariners Island Blvd
Suite 600
San Mateo, CA 94404

Wyzant loyalty program

Wyzant does not have a loyalty program.

Wyzant social media channels

X


Wyzant executive customer service contacts

Primary Contact
Melanie Compton
Customer Support Manager
777 Mariners Island Blvd
Suite 600
San Mateo, CA 94404
Melanie.Compton@wyzant.com

LinkedIn

Secondary Contact
Elaine Richards
President and COO
777 Mariners Island Blvd
Suite 600
San Mateo, CA 94404
Elaine.Richards@wyzant.com

Chief Executive
Andrew Geant
777 Mariners Island Blvd
Suite 600
San Mateo, CA 94404
Andrew@wyzant.com

LinkedIn

Wyzant customer service policies

What is Wyzant's privacy policy?

Wyzant’s privacy policy outlines how the company collects, uses, and protects personal information from users of its services, including students, tutors, and visitors to its website and mobile applications. The information collected includes registration details, profile data, uploaded content, lesson recordings (with consent), financial information for payments, and technical data such as IP addresses and device identifiers. Wyzant employs industry-standard security measures, including 128-bit SSL encryption and firewalls, to safeguard this information. Users have the ability to access, modify, or delete their personal information through their account settings.

What are Wyzant's terms of use?

Wyzant’s terms of use govern the use of its online platform, which connects students seeking tutoring services with independent tutors offering such services. By accessing or using the Wyzant website or mobile applications, users agree to these terms, which include provisions on user conduct, content ownership, and dispute resolution. The platform prohibits academic dishonesty, such as tutors completing assignments or exams on behalf of students. Wyzant disclaims responsibility for the actions of users and emphasizes that tutors operate as independent contractors, not employees. The terms also include a mandatory arbitration clause and a class action waiver, requiring users to resolve disputes individually through arbitration.

How can I find a tutor?

To find a tutor on Wyzant, visit the tutor match page and enter the subject you need help with.

Where can I find a list of subjects offered by Wyzant?

You can find a comprehensive list of subjects offered by Wyzant on the subjects help center page.

Frequently asked questions about Wyzant

Who owns Wyzant?

Wyzant is owned by IXL Learning, a San Mateo, California-based educational technology company

How can I contact Wyzant customer service?

Email Wyzant customer service at support@wyzant.com.

Does Wyzant have an online contact form?

Yes, you can find Wyzant’s online contact form here.

How to get professional help with your Wyzant problem

If you need help with Wyzant, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

What do you think of Wyzant?

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Elliott Report
Average rating:  
 0 reviews