WW Customer Service Contacts

WW International (previously known as Weight Watchers) is a company that offers various products and services to help with  health and wellness.

How to reach a person at Cardone Industries 

Member service : (800) 651-6000

WW Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Contact form
Other contact information
Billing and technical issues

Customer Service Resources

Level 2 Support – Member Services
M-F 7 am – 9pm CST
Sat  7 am – 4 pm CST

Cancellation of membership signed up via employer or insurance:

What you need to know about WW

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with WW

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

WW mailing address

675 Sixth Avenue
6th Floor
New York, NY 10010

WW social media channels


WW executive customer service contacts

Primary Contact
Mary Bitle
Senior Vice President of Operations
675 Sixth Avenue
6th Floor
New York, NY 10010
[email protected]

Secondary Contact
Stacey Mowbray
President, North America
675 Sixth Avenue
6th Floor
New York, NY 10010
[email protected]

Chief Executive
Mindy F. Grossman
President and CEO
675 Sixth Avenue
6th Floor
New York, NY 10010
[email protected]

How to get professional help with your WW problem

If you need help with WW, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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