WW International (formerly WeightWatchers) offers products and services focused on health, wellness and weight management.
WW Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate WW
What you need to know about WW
The company responds to most customer complaints in a satisfactory manner.
- WW’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with WW with our insider guide or through its executive contacts.
- WW’s customer service policies are standard. Here are our frequently asked questions about WW.
WW customer service response times
WW’s customer service response times can vary depending on the method of contact, the volume of inquiries and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (800) 651-6000 | Representatives are available Monday through Friday from 9 a.m. to 5 p.m. Eastern time. |
| Email support | WW no longer offers email support. |
| Live chat | Representatives are available 24/7. |
| Social media | WW is active on social media platforms such as Facebook, Instagram, X and YouTube. |
| Help center/FAQ | WW’s help center/FAQ provides quick answers to common questions regarding membership, weight management programs, digital tools and billing. |
How to resolve a problem with WW
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.WW mailing address
675 Avenue of the Americas
New York, NY 10010
WW loyalty program
WW offers a loyalty program through member rewards, allowing members to earn credits and track activity via the WW app.
WW social media channels
WW executive customer service contacts
Primary Contact
Naina Singh
Director of Operations
675 Avenue of the Americas
New York, NY 10010
naina.singh@weightwatchers.com
Secondary Contact
Jonathan Volkmann
Chief Operating Officer
675 Avenue of the Americas
New York, NY 10010
jonathan.volkmann@weightwatchers.com
Chief Executive
Tara Comonte
675 Avenue of the Americas
New York, NY 10010
tara.comonte@weightwatchers.com
WW customer service policies
What is WW's privacy policy?
WW’s privacy policy describes how the organization collects, uses and protects personal information. It outlines how data are used for processing orders, managing memberships and for marketing purposes.
What are WW's terms and conditions?
WW’s terms and conditions set forth the rules for using the organization’s services, including account opening and closing and membership responsibilities.
What is WW's accessibility policy?
WW’s accessibility policy describes the measures the organization takes to ensure its website and digital tools are accessible to all users, including those with disabilities.
WW self-service links
How do I update my personal information?
Visit the website, log in to your account and navigate to your “Profile Settings” to update contact information, password or other personal details.
How do I manage my membership?
Visit the website, log in to your account and navigate to “Membership Settings” to update, pause or cancel your plan.
How do I pay my bill or update payment info?
Visit the website, log in to your account and navigate to “Billing” or “Payment Settings” to update credit card info or review invoices.
How can I contact WW customer service?
Call (800) 651-6000.
Does WW have an online chat service?
Yes, WW has an online chat service.
What does WW offer?
WW provides weight management programs, digital tools, coaching and branded foods to support health and wellness.
How to get professional help with your WW problem
If you need help with WW, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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