World Duty Free Customer Service Contacts

World Duty Free is a global retailer specializing in tax-free shopping for travelers at airports, offering a wide range of luxury goods including alcohol, cosmetics, and fashion accessories.

How to reach a person at World Duty Free

World Duty Free Responsiveness rating


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What you need to know about World Duty Free

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with World Duty Free

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

World Duty Free mailing address

1215 Windsor Road
Egham, Surrey TW20 0AE, United Kingdom

World Duty Free social media channels


World Duty Free executive customer service contacts

Primary Contact
Craig Culshaw
Customer Service Leader
1215 Windsor Road
Egham, Surrey TW20 0AE, United Kingdom

Secondary Contact
Tariq Ahmed
Customer Service Leader
1215 Windsor Road
Egham, Surrey TW20 0AE, United Kingdom

Chief Executive
Eugenio Andrades
1215 Windsor Road
Egham, Surrey TW20 0AE, United Kingdom

Frequently asked questions about World Duty Free

How can I contact World Duty Free customer service?

Does World Duty Free have an online contact form?

Yes, you can find the online contact form here.

When can I contact World Duty Free customer service?

Monday to Friday: 9 a.m. to 5 p.m. Eastern time. (Greenwich Mean Time).

How do I find a World Duty Free store?

You can find World Duty Free stores in airports across the world. They often have multiple locations within each airport, and you can use its website to search for specific stores and its locations.

How do I make a pre-order with World Duty Free?

Many World Duty Free stores allow you to pre-order or reserve products online before your travel. You can do this through its website, where you select the airport and store, browse available products, and complete your order.

What are the return and exchange policies at World Duty Free?

World Duty Free’s return and exchange policies can vary by location and product type. Generally, returns and exchanges are accepted within a certain timeframe with proof of purchase. Specific policies should be checked with the store or on its website.

How can I track my order from World Duty Free?

If you have placed an order for collection at an airport, you should receive confirmation and instructions via email. For further assistance or tracking information, you can contact World Duty Free customer service at +44-1784-475-509.

Does World Duty Free offer VAT refunds?

Yes, World Duty Free offers VAT refunds for eligible purchases made by non-EU residents at participating stores. You can find more information about VAT refund procedures on its website or by contacting customer service at +44-1784-475-509.

How do I provide feedback or file a complaint with World Duty Free?

You can provide feedback or file a complaint by contacting World Duty Free customer service through its website’s contact form or by email at They typically strive to address any concerns promptly.

Can I use World Duty Free's services if I'm not traveling?

Generally, World Duty Free services are available only to travelers departing or arriving at airports where they operate stores. They may offer limited online shopping options for non-travelers in some regions.

How to get professional help with your World Duty Free problem

If you need help with World Duty Free, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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