World Duty Free is a global retailer specializing in tax-free shopping for travelers at airports, offering a wide range of luxury goods including alcohol, cosmetics, and fashion accessories.
Monday to Friday: 9 a.m. to 5 p.m. Eastern time. (Greenwich Mean Time).
You can find World Duty Free stores in airports across the world. They often have multiple locations within each airport, and you can use its website to search for specific stores and its locations.
Many World Duty Free stores allow you to pre-order or reserve products online before your travel. You can do this through its website, where you select the airport and store, browse available products, and complete your order.
World Duty Free's return and exchange policies can vary by location and product type. Generally, returns and exchanges are accepted within a certain timeframe with proof of purchase. Specific policies should be checked with the store or on its website.
If you have placed an order for collection at an airport, you should receive confirmation and instructions via email. For further assistance or tracking information, you can contact World Duty Free customer service at +44-1784-475-509.
Yes, World Duty Free offers VAT refunds for eligible purchases made by non-EU residents at participating stores. You can find more information about VAT refund procedures on its website or by contacting customer service at +44-1784-475-509.
You can provide feedback or file a complaint by contacting World Duty Free customer service through its website's contact form or by email at customerservices.uk@dufry.com. They typically strive to address any concerns promptly.
Generally, World Duty Free services are available only to travelers departing or arriving at airports where they operate stores. They may offer limited online shopping options for non-travelers in some regions.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published June 19, 2024. Updated July 3, 2025.
