Withlocals is a platform that connects travelers with local hosts for personalized private tours and experiences.
Withlocals Responsiveness rating
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What you need to know about Withlocals
The company responds to most customer complaints in a satisfactory manner.
- Withlocals’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Withlocals with our insider guide or through our executive contacts.
- Withlocals’ customer service policies are standard. Here are our frequently asked questions about Withlocals.
Withlocals customer service response times
| Phone support | Usually 1 to 30 minutes. Call +31-20-244-0076. |
| Email support | Usually 1 to 5 business days. Email info@withlocals.com. |
| Live chat support | Not available. |
| Social media | Withlocals is active on Facebook, Instagram, and YouTube. Response times can range from a few hours to a few days depending on the platform and the nature of the inquiry. Access Withlocals social media here. |
| Help center/FAQ | Access Withlocals FAQ here. |
How to resolve a problem with Withlocals
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Withlocals mailing address
Ten Hagestraat 4
5611 AZ Eindhoven, Netherlands
Withlocals loyalty program
Withlocals does not have a loyalty program.
Withlocals social media channels
Withlocals executive customer service contacts
Primary Contact
Bart Van Den Hurk
COO
Ten Hagestraat 4
5611 AZ Eindhoven, Netherlands
bart.vandenhurk@withlocals.com
Secondary Contact
Shradha Bhatia
Chief Growth Officer
Ten Hagestraat 4
5611 AZ Eindhoven, Netherlands
shradha.bhatia@withlocals.com
Chief Executive
Matthijs Keij
Ten Hagestraat 4
5611 AZ Eindhoven, Netherlands
matthijs.keij@withlocals.com
Withlocals customer service policies
What is Withlocals privacy policy?
Withlocals’ privacy policy, last updated April 15, 2026, covers how Withlocals B.V. collects and processes personal data including names, email addresses, phone numbers, and location data. The company states it does not sell user data to third parties for marketing purposes, though it may share limited booking details with hosts. Users have rights under GDPR to access, correct, or delete their data by contacting privacy@withlocals.com. The policy covers cookie use, international data transfers, and data retention.
What is Withlocals cancellation and refund policy?
Guests may cancel within 24 hours of booking for a full refund, provided the experience is not within seven days. Cancellations made less than seven days before the experience, or within 24 hours of the start time, receive no refund. If the booking was made less than 24 hours before the experience, it is non-refundable from the moment of purchase. If a host cancels, the guest receives a full refund. Refunds may take up to 10 business days to process.
What are Withlocals terms and conditions?
Withlocals’ guest terms govern use of the platform and bookings. They cover reservations, payments, cancellation policy, code of conduct for guests and hosts, applicable taxes, proprietary material, and warranties. Guests agree to the terms at time of booking. Disputes are governed by Dutch law. The terms also address Withlocals’ role as marketplace intermediary and disclaim liability for host-provided services.
Withlocals self-service links
How do I create an account?
Visit withlocals.com/signup to register. You can also sign up using your Facebook or Google account.
How do I book an experience?
Browse available experiences at withlocals.com and select a tour that interests you. Some experiences are instantly confirmed; others require host approval within 48 hours. Full payment is collected at the time of booking.
How do I contact my host?
After booking, you can message your host directly through your Withlocals account. Log in at withlocals.com and go to your bookings to access the messaging feature.
How do I cancel or change my booking?
Log in to your account at withlocals.com and navigate to your booking to request a cancellation. For full details on refund eligibility, visit support.withlocals.com/hc/en-us/articles/360005250333.
What do I do if my host cancels?
If your host cancels, you will receive a full refund automatically. It may take up to 10 business days for the refund to reach your account. You can also contact Withlocals at info@withlocals.com or call +31-20-244-0076 for assistance.
How do I get help or find answers to common questions?
Withlocals’ help center provides answers to common questions about booking, payments, cancellations, and account management. Visit support.withlocals.com/hc/en-us.
How can I contact Withlocals customer service?
Call +31-20-244-0076 or email info@withlocals.com.
How do I change or cancel my booking?
Call customer service at +31-20-244-0076, email info@withlocals.com or log in to your account on the Withlocals platform.
What if my host cancels the experience?
If your host cancels, Withlocals will assist in finding a replacement host or provide a full refund.
How are refunds processed?
Refunds are processed according to the cancellation policy, and you can contact customer service at +31-20-244-0076 or email info@withlocals.com to facilitate the process if needed.
How to get professional help with your Withlocals problem
If you need help with Withlocals, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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