Withlocals is a platform that connects travelers with local hosts for personalized private tours and experiences.
Withlocals Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Withlocals
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Withlocals
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Withlocals mailing address
Emmasingel 25
5611 AZ Eindhoven, Netherlands
Withlocals executive customer service contacts
Primary Contact
Bart Van Den Hurk
COO
Emmasingel 25
5611 AZ Eindhoven, Netherlands
bart.vandenhurk@withlocals.com
Secondary Contact
Shradha Bhatia
Chief Growth Officer
Emmasingel 25
5611 AZ Eindhoven, Netherlands
shradha.bhatia@withlocals.com
Chief Executive
Matthijs Keij
Emmasingel 25
5611 AZ Eindhoven, Netherlands
matthijs.keiji@withlocals.com
How can I contact Withlocals customer service?
Call +31-20-244-0076 or email info@withlocals.com.
How do I change or cancel my booking?
Call customer service at +31-20-244-0076, email info@withlocals.com or log in to your account on the Withlocals platform.
What if my host cancels the experience?
If your host cancels, Withlocals will assist in finding a replacement host or provide a full refund.
How are refunds processed?
Refunds are processed according to the cancellation policy, and you can contact customer service at +31-20-244-0076 or email info@withlocals.com to facilitate the process if needed.
How to get professional help with your Withlocals problem
If you need help with Withlocals, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.