Windstream, which operates under the Kinetic brand, provides fiber internet, Wi-Fi and home phone service to residential and small-business customers in 18 states. It is based in Little Rock, Ark., and is a subsidiary of Uniti Group.
Kinetic's support line, (800) 347-1991, takes account questions Monday to Friday 7 a.m. to 8 p.m. and Saturday 8:30 a.m. to 5 p.m. Eastern time. Service and repair hours are listed at gokinetic.com/support.
You can pay your bill online through the Windstream website, via the Kinetic app, by mail, or over the phone.
Try rebooting your modem or router first. If the issue continues, check for outages on the Windstream website or contact customer service at (800) 347-1991 for help.
You can check your service status and report outages through the Windstream website or by calling customer service at (800) 347-1991.
To change or cancel your service, log into your Windstream account online or contact customer service at (800) 347-1991 to discuss your options.
You can reset your password by using the "Forgot Password" link on the Windstream login page or by contacting customer service at (800) 347-1991 for assistance.
Windstream's policy on service guarantees and refunds can vary. For details specific to your situation, review the terms of service or contact customer service at (800) 347-1991.
Update your contact information by logging into your Windstream account online or by contacting customer service at (800) 347-1991 for assistance.
Yes, technical support is available through customer service at (800) 347-1991 by phone or online to help resolve any issues with your Windstream services.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published July 25, 2024. Updated November 10, 2026.
