Williams-Sonoma Customer Service Contacts

Williams-Sonoma is a retail company based in San Francisco.

How to reach a person at Williams-Sonoma

Toll Free: (877) 812-6235

Williams-Sonoma Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Williams-Sonoma

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Williams-Sonoma

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Williams-Sonoma mailing address

3250 Van Ness Ave.
San Francisco, CA 94109

Williams-Sonoma social media channels


Williams-Sonoma executive customer service contacts

Primary Contact
Craig Barnes
Senior Vice President – Customer Care
3250 Van Ness Ave.
San Francisco, CA 94109
[email protected]

Secondary Contact
Dean A. Miller
Executive Vice President and Chief Operating Officer
3250 Van Ness Ave.
San Francisco, CA 94109
[email protected]

Chief Executive
Laura J. Alber
3250 Van Ness Ave.
San Francisco, CA 94109
[email protected]

Frequently asked questions about Williams-Sonoma

How can I contact Williams-Sonoma customer service?

Does Williams-Sonoma have an online contact form?

Yes, you can access the online contact form here.

How can I return a product for a refund?

Williams-Sonoma has a straightforward return and refund policy:

Return and refund policy:

  • Most items can be returned within 30 days with proof of purchase.
  • If you have a gift receipt, you’ll receive a Merchandise Credit.
  • Original receipts allow refunds in the initial payment form.
  • Items must be in new condition, but there are exclusions like custom orders.


  • Exchanges are possible for items meeting return conditions.
  • Visit your local store with the receipt or call Customer Care for furniture items.

Refund processing time:

  • Refunds start processing once Williams Sonoma receives your returned item.
  • For most payment forms, expect refunds within 3-5 business days.
  • Cash and check refunds over $100 may take up to 14 business days.

International orders:

  • International orders need a return authorization from their call center and can’t be accepted in retail stores.

How to get professional help with your Williams-Sonoma problem

If you need help with Williams-Sonoma, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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