Williams-Sonoma Customer Service Contacts

Call (877) 812-6235 or email customerservice@williams-sonoma.com.

Yes, you can access the online contact form here.

Williams-Sonoma has a straightforward return and refund policy:

Return and refund policy:

• Most items can be returned within 30 days with proof of purchase.
• If you have a gift receipt, you’ll receive a Merchandise Credit.
• Original receipts allow refunds in the initial payment form.
• Items must be in new condition, but there are exclusions like custom orders.

Exchanges:

• Exchanges are possible for items meeting return conditions.
• Visit your local store with the receipt or call Customer Care for furniture items.

Refund processing time:

• Refunds start processing once Williams Sonoma receives your returned item.
• For most payment forms, expect refunds within 3-5 business days.
• Cash and check refunds over $100 may take up to 14 business days.

International orders:

• International orders need a return authorization from their call center and can’t be accepted in retail stores.