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Williams-Sonoma, Inc., is a retail company that sells kitchenwares and home furnishings. It is one of the largest e-commerce retailers in the U.S., and one of the biggest multi-channel specialty retailers in the world. It operates more than 600 retail stores internationally under a portfolio of brands including Pottery Barn, Pottery Barn Kids, PBteen, Williams-Sonoma, Williams-Sonoma Home, West Elm, Mark and Graham, and Rejuvenation.

What you need to know about Williams-Sonoma

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Williams-Sonoma

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


3250 Van Ness Ave.
San Francisco , CA 94109

Phone Contacts

Main: (415) 421-7900
Customer Service: 702-360-7000

Email Contacts

[email protected]

Customer Service Resources

Contact Us page


Social Media Contacts


Executive Contacts

Primary Contact
Craig Barnes
Senior Vice President - Customer Care
3250 Van Ness Ave.
San Francisco , CA 94109
[email protected]

Secondary Contact
Dean A. Miller
Executive Vice President and Chief Operating Officer
3250 Van Ness Ave.
San Francisco , CA 94109
[email protected]

Chief Executive
Laura J. Alber
3250 Van Ness Ave.
San Francisco , CA 94109
[email protected]

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