Williams-Sonoma is a retail company.
Williams-Sonoma Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Williams-Sonoma
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Williams-Sonoma
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Williams-Sonoma mailing address
3250 Van Ness Ave.
San Francisco, CA 94109
Williams-Sonoma social media channels
Williams-Sonoma executive customer service contacts
Primary Contact
Craig Barnes
Senior Vice President – Customer Care
3250 Van Ness Ave.
San Francisco, CA 94109
[email protected]
Secondary Contact
Dean A. Miller
Executive Vice President and Chief Operating Officer
3250 Van Ness Ave.
San Francisco, CA 94109
[email protected]
Chief Executive
Laura J. Alber
3250 Van Ness Ave.
San Francisco, CA 94109
[email protected]
How can I contact Williams-Sonoma customer service?
Call (702) 360-7000 or email [email protected].
Does Williams-Sonoma have an online contact form?
Yes, you can access the online contact form here.
How can I return a product for a refund?
Williams-Sonoma has a straightforward return and refund policy:
- Most items can be returned within 30 days with proof of purchase.
- If you have a gift receipt, you’ll receive a Merchandise Credit.
- Original receipts allow refunds in the initial payment form.
- Items must be in new condition, but there are exclusions like custom orders.
Exchanges:
- Exchanges are possible for items meeting return conditions.
- Visit your local store with the receipt or call Customer Care for furniture items.
Refund processing time:
- Refunds start processing once Williams Sonoma receives your returned item.
- For most payment forms, expect refunds within 3-5 business days.
- Cash and check refunds over $100 may take up to 14 business days with a mailed company check.
International orders:
- International orders need a return authorization from their call center and can’t be accepted in retail stores.
How to get professional help with your Williams-Sonoma problem
If you need help with Williams-Sonoma, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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