Wildland Trekking Customer Service Contacts

Wildland Trekking is part of the Intrepid Travel group of companies, with Intrepid Travel serving as its parent company since acquiring Wildland in January 2022.

Call (800) 715-4453.

Yes. The website states that trips that are not private often have multiple solo travelers. Wildland will make efforts to place solo guests on trips with others of similar age and fitness levels, though no guarantees are made.

Yes. Guides create menus based on group preferences and limitations. The website states that Wildland is able to accommodate nearly all dietary preferences and restrictions, including vegan, gluten-free, and kosher.

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Wildland Trekking holds to a strict tiered refund schedule regardless of your reason for canceling. If you cancel more than 60 days out, you lose at least $50–$100 per person even within the first 10 days of booking. Between 46 and 59 days out, only 50% of your total trip cost is refunded or credited. Cancellations within 45 days receive no refund and no trip credit. The company states explicitly that it does not waive these fees under any circumstances, so purchasing trip insurance at or before booking is the only reliable way to recover costs if an emergency arises.

No. Wildland Trekking’s terms state explicitly that itinerary changes caused by circumstances beyond the company’s control — including wildfires, park or land closures, snowpack, permit issues, and river conditions — do not entitle guests to a refund or trip credit. Wildland will attempt to reroute the trip to an equivalent itinerary before canceling outright. Trip insurance that includes “cancel for any reason” coverage can reimburse up to 75% of prepaid costs if you purchase it within 20 days of your initial deposit.

Yes, tipping is customary and an important part of guide compensation at Wildland Trekking. The company’s own guide-pay page states that the industry-recommended gratuity is 10–20% of the total trip cost, and that on many trips guides earn 30–60% of their income through tips. Tips are optional and always at your discretion based on satisfaction, but guests who don’t budget for them in advance are often surprised: on a $2,000 trip, 15% is $300. Cash is easiest; tips are given directly to your guide at the end of the trip.

No, they operate differently. US trips are run end-to-end by Wildland’s own staff, who are W-2 employees trained under Wildland standards, hold WFR or EMT certification, and have scouted every trail. International “Global” trips use vetted local guide companies, with Wildland providing oversight and standards training. Guest satisfaction on international trips visible in recent reviews is generally high, but if quality consistency is a priority concern, ask your adventure consultant specifically which local operator handles your chosen international trip before booking.

All Wildland trips require guests to be physically active and healthy — even Level 1 (easiest) trips can include significant elevation gain. Levels run 1–5, and the company recommends starting one level below what you think you can handle if you’re unsure. Multiple guests report that actual daily mileage sometimes exceeds the listed figures. Wildland advises starting a training program at least 12 weeks before your trip: a minimum of three cardio or hiking sessions per week, gradually increasing pack weight to approximate trip conditions. If you have any questions about your fitness match for a specific trip, Wildland’s adventure consultants will discuss it with you before you book.

Children aged 12 and older can join regularly scheduled group trips alongside other guests. Children 11 and younger must be booked on a private trip, not a shared group departure. For private trips, children as young as 5 may be considered on a case-by-case basis depending on the destination, logistics, and physical requirements. Wildland does not charge a separate supplement for children on camping-based trips, but inn-based tours may require a single supplement for solo-room accommodations.