Wifinity is a U.K.-based company that provides Wi-Fi and internet services to military, residential, and public sectors.
Wifinity Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Wifinity
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Wifinity
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Wifinity mailing address
5 Fleet Place
London, EC4M 7RD
Wifinity executive customer service contacts
Primary Contact
Jennie Francis
Chief Delivery Officer
5 Fleet Place
London, EC4M 7RD
Jennie.Francis@wifinity.co.uk
Secondary Contact
Stephen Fine
Chief Operating Officer
5 Fleet Place
London, EC4M 7RD
Stephen.Fine@wifinity.co.uk
Chief Executive
Costas Demetriou
5 Fleet Place
London, EC4M 7RD
Costas.Demetriou@wifinity.co.uk
How can I contact Wifinity customer service?
Call +44-208-090-1290 or email support@wifinity.co.uk.
Does Wifinity have an online contact form?
Yes, you can find the online contact form here.
How do I set up my Wifinity connection?
To set up your Wifinity connection, simply connect to the Wifinity Wi-Fi network, open your browser, and follow the on-screen instructions to create an account and purchase a plan.
How can I reset my Wifinity password?
You can reset your password by clicking the “Forgot Password?” link on the Wifinity login page and following the prompts to receive a reset link via email.
What should I do if my Wifinity connection is slow or not working?
If you’re experiencing slow speeds or connectivity issues, try restarting your device and reconnecting to the Wi-Fi. If the issue persists, contact Wifinity customer service at +44-208-090-1290 or email support@wifinity.co.uk for troubleshooting assistance.
How do I cancel my Wifinity subscription?
You can cancel your subscription by logging into your Wifinity account and following the cancellation instructions, or by contacting customer service at +44-208-090-1290 or email support@wifinity.co.uk for assistance.
How to get professional help with your Wifinity problem
If you need help with Wifinity, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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