Whitepages is an online directory that provides contact information, background checks, and public records.
How to reach a person at Whitepages
Whitepages Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Whitepages
What you need to know about Whitepages
The company responds to most customer complaints in a satisfactory manner.
- Whitepages’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Whitepages with our insider guide or through its executive contacts.
- Whitepages’ customer service policies are standard. Here are our frequently asked questions about Whitepages.
Whitepages customer service response times
Whitepages’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Whitepages does not provide a direct customer service phone number for general inquiries. However, you can reach the support team through its online help center. |
| Email support | Whitepages does not publicly list a direct customer service email address on its website. However, users can contact the company through its online support portal or submit a request via the “Contact Us” page. The company offers forms for various types of inquiries, which typically receive a response within 24 to 48 hours. |
| Live chat | Whitepages does not offer a live chat option on its website. Instead, the company provides customer support through its online help center and contact forms. |
| Social media | Whitepages does not offer direct customer support via its social media channels. |
| Help center/FAQ | Whitepages provides a help center and FAQ section on its website to assist customers with common issues. Users can access a variety of topics, including account management, subscription inquiries, billing issues, and how to use the services. |
How to resolve a problem with Whitepages
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Whitepages mailing address
2101 4th Avenue
Suite 1000
Seattle, WA 98121
Whitepages loyalty program
Whitepages does not have a loyalty program.
Whitepages social media channels
Whitepages executive customer service contacts
Primary Contact
Walter Guity
Customer Experience Manager
2101 4th Avenue
Suite 1000
Seattle, WA 98121
wguity@whitepages.com
Secondary Contact
Nadine Thisselle
Vice President, Finance and Operations
2101 4th Avenue
Suite 1000
Seattle, WA 98121
nthisselle@whitepages.com
Chief Executive
Leigh McMillan
2101 4th Avenue
Suite 1000
Seattle, WA 98121
lmcmillan@whitepages.com
Whitepages customer service policies
What is Whitepages' privacy policy?
Whitepages’ privacy policy outlines how the company collects, uses, and protects your personal information.
What are Whitepages terms of use?
Whitepages’ terms of use outline the rules and guidelines that users must agree to when accessing and using the company’s website and services.
What is Whitepages' cancellation and refund policy?
Whitepages’ cancellation and refund policy states that users may cancel a subscription plan at any time, but will continue to have access to paid content until the end of the current billing period. Whitepages does not provide refunds or credits for partial-month subscription periods or unused paid content.
Whitepages self-service links
How do I cancel my Whitepages subscription?
Log in to your account, go to your account settings, and follow the steps under the “Billing & Subscription” section.
How can I get more help if I can’t find the answer in the FAQ?
If you cannot find an answer, contact Whitepages support by submitting a request via the Help page.
How can I delete my Whitepages account?
Visit the website and go to the Account Deletion Page. You will find the necessary steps to remove your account. You’ll be required to log in and follow the instructions to complete the deletion process.
What is Whitepages?
Whitepages is an online directory service that helps users search for people, businesses, phone numbers, and addresses. It provides access to public records and offers services such as reverse phone number lookups and background checks.
How do I delete my Whitepages listing?
To remove your information from Whitepages, you can visit its opt-out page. You’ll need to search for your listing, verify your identity, and submit a request for removal.
How do I search for someone on Whitepages?
You can search by name, phone number, or address on the website or app.
How to get professional help with your Whitepages problem
If you need help with Whitepages, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Whitepages?
Submit your review | |