Wendy’s

Wendy’s is an Americanfast food chain headquartered in Dublin, Ohio.

Telephone
Customer service : 6147643100
Customer service : (888) 624-8140
Email
Mailing address
One Dave Thomas Blvd
Dublin, OH 43017
Website
wendys.com

What you need to know about Wendy’s

Wendy's generally responds to customer service in a satisfactory manner.

How to resolve a problem with Wendy’s

Try self-service first

Use our proven resolution methods, or Wendy’s’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Wendy’s respond?

Phone support
Available 24/7. Average hold time of ~4 minutes; shortest waits on Wednesdays. Call (888) 624-8140.
Email support
Replies typically takes one to three business days. Email customercare@wendys.com.
Live chat support
Available via the Wendy's app. Available from 8 a.m. to midnight daily, Eastern time.
Social media
Wendy's available on platforms such as X, Facebook and Instagram.

Access Wendy's social media here.
Help center/FAQ
Available on Wendy's website.
Verified contacts

Wendy’s customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Liliana M. Esposito
President and Chief Development Officer
Secondary
Pete Suerken
President, U.S.
Chief Executive
Carl Loredo
Global Chief Marketing Officer
Chief Executive
Kirk Tanner
Chief Executive
Chief Executive
Robert D. 'Bob' Wright
President and Chief Exeutive Officer, Director
(914) 767-7652

Wendy’s customer service policies

Wendy's privacy policy covers how the company collects, uses, and protects personal information when customers visit restaurants, use the website, mobile app, or interact with their services. Information is gathered in three main ways: directly from users, through automated tracking methods, and from third-party sources. They also use cookies and tracking technologies such as HTTP cookies, web beacons, and embedded scripts to enhance the online experience. Note that the policy applies to corporate-owned operations only and does not extend to independently owned and operated franchise locations.

Wendy’s loyalty program

Wendy's Rewards is a free loyalty program where you earn 10 points for every $1 spent, redeemable for free food like burgers, fries, and nuggets. New members get a bonus 200 points and a free 10-piece nuggets just for signing up, and perks like exclusive merch drops and early menu access are also on offer.

Frequently asked questions about Wendy's

One Dave Thomas Boulevard, Dublin, OH 43017.
The Wendy’s Company is publicly traded and owned by various shareholders. Institutional shareholders hold a significant portion, with Trian Partners being the largest shareholder.
Yes, you can find the online contact form here.
To contact Wendy’s, send an email to customercare@wendys.com.
Wendy’s is officially known as “The Wendy’s Company.”
The most common email format for Wendy’s employees is [first].[last]@wendys.com. Other variations include [first]_[last]@wendys.com and [last]@wendys.com.
If you have a complaint about Wendy’s, send an email at customercare@wendys.com, call (888) 624-8140 or reach out to the company on X.
The current President and CEO of The Wendy’s Company is Kirk Tanner.
No, McDonald’s and Wendy’s are independent companies. They have different ownership structures and operate as separate entities.

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