Wendy’s is an Americanfast food chain headquartered in Dublin, Ohio.
How to reach a person at Wendy’s
Customer service: (888) 624-8140
Wendy’s Responsiveness rating
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What you need to know about Wendy’s
Wendy’s generally responds to customer service in a satisfactory manner.
- Wendy’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Wendy’s with our insider guide or through our executive contacts.
- Wendy’s customer service policies are standard. Here are our frequently asked questions about Wendy’s.
Wendy’s customer service response times
| Phone support | Available 24/7. Average hold time of ~4 minutes; shortest waits on Wednesdays. Call (888) 624-8140. |
| Email support | Replies typically takes one to three business days. Email customercare@wendys.com. |
| Live chat support | Available via the Wendy’s app. Available from 8 a.m. to midnight daily, Eastern time. |
| Social media | Wendy’s available on platforms such as X, Facebook and Instagram. Access Wendy’s social media here. |
| Help center/FAQ | Available on Wendy’s website. |
How to resolve a problem with Wendy’s
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Wendy’s mailing address
One Dave Thomas Blvd
Dublin, OH 43017
Wendy’s loyalty program
Wendy’s Rewards is a free loyalty program where you earn 10 points for every $1 spent, redeemable for free food like burgers, fries, and nuggets. New members get a bonus 200 points and a free 10-piece nuggets just for signing up, and perks like exclusive merch drops and early menu access are also on offer.
Wendy’s social media channels
Wendy’s executive customer service contacts
Primary Contact
Liliana M. Esposito
Chief Corporate Affairs and Sustainability Officer
One Dave Thomas Blvd
Dublin, OH 43017
liliana.esposito@wendys.com
Secondary Contact
Pete Suerken
President, U.S.
One Dave Thomas Blvd
Dublin, OH 43017
pete.suerken@wendys.com
Chief Executive
Robert D. ‘Bob’ Wright
President and Chief Exeutive Officer, Director
One Dave Thomas Blvd
Dublin, OH 43017
bob.wright@wendys.com
(914) 767-7652
Wendy’s customer service policies
What is Wendy's privacy policy?
Wendy’s privacy policy covers how the company collects, uses, and protects personal information when customers visit restaurants, use the website, mobile app, or interact with their services. Information is gathered in three main ways: directly from users, through automated tracking methods, and from third-party sources. They also use cookies and tracking technologies such as HTTP cookies, web beacons, and embedded scripts to enhance the online experience. Note that the policy applies to corporate-owned operations only and does not extend to independently owned and operated franchise locations.
What are Wendy's terms of use?
Wendy’s terms and conditions govern use of its website, app, and services. Users may only use the site for lawful purposes, and any content posted must not defame others or be otherwise unlawful or harmful. Any user content submitted grants Wendy’s a royalty-free, perpetual, non-exclusive license to use it. Disputes are handled through individual arbitration rather than class-action lawsuits, though this does not apply to matters involving Wendy’s intellectual property rights. Wendy’s respects intellectual property rights and asks users to do the same — copyright infringement concerns can be reported to dmca@pirkeybarber.com
Wendy’s self-service links
How do I join the Wendy's Rewards loyalty program?
You can sign up for free at wendys.com/rewards. New members receive 200 bonus points and a free 10-piece nuggets just for signing up.
How do I find my nearest Wendy's restaurant?
Use the restaurant locator at order.wendys.com/us/en/select-restaurant to find your closest location, check opening hours, and place an order.
How do I view the Wendy's menu?
The full menu, including nutritional information, is available at order.wendys.com/categories. You can browse all categories from burgers to Frostys.
How do I contact Wendy's customer service?
You can reach the customer care team by visiting customer-care.wendys.com, calling (888) 624-8140, or using the live chat feature in the Wendy’s app (available 8 a.m. to midnight Eastern time daily).
How do I place an order online for pickup or delivery?
You can order pickup directly at order.wendys.com or choose delivery at order.online/business/-7376. Both options allow you to customize your order and pay ahead.
What is Wendy's mailing address?
Who owns Wendy's?
The Wendy’s Company is publicly traded and owned by various shareholders. Institutional shareholders hold a significant portion, with Trian Partners being the largest shareholder.
Does Wendy's have an online contact form?
Yes, you can find the online contact form here.
How do I send an email to Wendy's?
To contact Wendy’s, send an email to customercare@wendys.com.
What is the official name of Wendy's?
Wendy’s is officially known as “The Wendy’s Company.”
What is the email format for Wendy's?
The most common email format for Wendy’s employees is [first].[last]@wendys.com. Other variations include [first]_[last]@wendys.com and [last]@wendys.com.
How to make a Wendy's complaint?
If you have a complaint about Wendy’s, send an email at customercare@wendys.com, call (888) 624-8140 or reach out to the company on X.
Who is the CEO of Wendy's?
The current President and CEO of The Wendy’s Company is Kirk Tanner.
Are McDonald's and Wendy's owned by the same company?
No, McDonald’s and Wendy’s are independent companies. They have different ownership structures and operate as separate entities.
How to get professional help with your Wendy’s problem
If you need help with Wendy’s, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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